Open to opportunities

Diana Novak

@diananovak

Message

Results-oriented Product Manager with 8 years of experience.

Zimbabwe

Message

What I'm looking for

I am seeking a role that fosters innovation and collaboration, with opportunities for professional growth.

As a results-oriented and detail-focused Product Manager, I bring over 8 years of experience in managing initiatives across highly regulated industries such as healthcare, mortgage finance, and insurance. My expertise lies in leading cross-functional teams, navigating change, and optimizing operational processes while ensuring regulatory compliance. I thrive in dynamic environments where I can leverage my skills to drive product innovation and enhance customer satisfaction.

Currently, I serve as the Manager of Product Administration at UPMC Health Plan, where I oversee a team and manage custom benefit assignments. My role involves conducting annual plan management, data management, and implementing quality assurance measures to validate accuracy and compliance. Previously, I held positions at Fairway Independent Mortgage Corporation and NVR Mortgage Finance, where I successfully led product development initiatives and collaborated with various departments to drive revenue growth.

Experience

Work history, roles, and key accomplishments

Current

Manager, Product Administration

Current

UPMC Health Plan

Dec 2023 - Present (1 year 9 months)

Working with cross-functional teams to create, implement and monitor new products and programs. Led the implementation of a batch renewal process for custom groups, enabling proactive management of annual renewal cycles.

Product Management Regulatory Compliance Salesforce Data Management Team Leadership Quality Assurance Actuarial Data Strategic Planning Process Optimization

Product Development Program Manager

Fairway Independent Mortgage Corporation

Apr 2021 - Aug 2023 (2 years 4 months)

Navigated the project's implementation and acted as the primary contact for project-related inquiries. Conducted comprehensive market research and competitor analysis to identify strategic opportunities for product enhancements and new offerings.

Project Management Product Development Market Research Competitor Analysis Regulatory Compliance Investor Relations Internal Audit Product Testing Optimal Blue Internal Communications

Product Development Analyst

NVR Mortgage Finance, Inc.

Nov 2016 - Apr 2021 (4 years 5 months)

Cross-collaborated with all departments within NVR for implementation of new investors/products to drive revenue growth. Evaluated investor and Agency guidelines/requirements and converted into clear and concise guidelines for branch use.

Product Development Investor Relations Regulatory Compliance Optimal Blue Product Testing Internal Communications Training Data Management Mortgage Lending

Head Coach

Bethel Park Girls Lacrosse

Jan 2017 - Dec 2019 (2 years 11 months)

Taught and coached elementary and middle school girl's lacrosse. Developed and implemented training programs for young athletes.

Coaching Mentoring Sports Instruction Team Leadership Communication Program Development Youth Development Athletic Training Time Management

Assistant Pension Auditor

Zenith American Solutions

Nov 2015 - Nov 2016 (1 year)

Mitigated risk by conducting comprehensive audits and rectifying inaccuracies in pension calculations across all funds. Ensured prompt disbursement of benefits by verifying and approving the balances of fund checks on a monthly basis.

Risk Mitigation Audit Reporting Data Verification Compliance Financial Analysis Customer Support Problem Solving

Pension Analyst

Zenith American Solutions

Feb 2015 - Nov 2015 (9 months)

Calculated pension benefits, specializing in transition of funds to benefit designees. Processed pension requests and applications including payment of death benefits.

Customer Support Data Entry Financial Services Problem Solving Communication Attention To Detail Record keeping Financial Analysis

Management Trainee

Enterprise Rent-A-Car

Jun 2014 - Feb 2015 (8 months)

Delivered exceptional customer service by addressing inquiries, resolving complaints and ensuring customer satisfaction. Maintained accurate records of customer interactions and insurance claims by keeping in constant contact with auto insurance companies and customers.