DVdiana moscoa valle
@dianamoscoavalle
Proactive logistics professional with expertise in customs and process optimization.
Costa RicaWhat I'm looking for
As a dedicated logistics professional with over a decade of experience, I have honed my skills in international logistics, customs regulations, and team management. My journey began as a Frontline Agent at DHL Express Costa Rica, where I quickly identified and channeled sales opportunities, achieving a remarkable 98% customer satisfaction rate. This foundational experience paved the way for my growth into leadership roles, where I managed teams and implemented strategic initiatives to enhance operational efficiency.
In my most recent position as a Network Agent at DHL Express US, I successfully increased productivity in package traceability management by 67%, optimizing response times and operational efficiency. My commitment to excellence is reflected in my ability to resolve customs incidents with a 95% effectiveness rate and lead teams to achieve KPIs with a remarkable 95% success rate. I am passionate about mentoring and training teams to foster a culture of continuous improvement and customer satisfaction.
Experience
Work history, roles, and key accomplishments
Network Agent
DHL EXPRESS US
Jan 2018 - Apr 2024 (6 years 3 months)
As a Network Agent, I increased productivity in package traceability management by 67% and resolved customs incidents with a 95% effectiveness rate. I implemented Six Sigma methodologies to improve processes and led teams to enhance KPIs in service and incident resolution.
Key Account and Team Lead
DHL EXPRESS COSTA RICA
Jan 2015 - Jan 2018 (3 years)
Managed a team of 5, focusing on coaching and audits. Achieved a 90% closure rate on traces and maintained incident escalation under 10%. Coordinated meetings with clients to present KPIs and improvement plans.
Backline/ Front line Agent
DHL EXPRESS COSTA RICA
Jan 2013 - Jan 2015 (2 years)
Identified sales opportunities and resolved customs processes in coordination with clients. Handled claims and complaints, achieving a 98% customer satisfaction rate.
Education
Degrees, certifications, and relevant coursework
IAInstituto Nacional de Aprendizaje
Certification in Office 365 and ICT, Information Technology
2024 -
Gained knowledge in Office 365 and Information and Communication Technologies, focusing on modern workplace tools.
CICisco
Cisco Badge, Networking
2024 -
Achieved a Cisco badge in Networking Basics, demonstrating foundational knowledge in networking concepts and practices.
IAInstituto Nacional de Aprendizaje
B2+ Certification, English Language
2010 -
Completed English language training at B2+ level, enhancing communication skills for professional environments.
URUniversidad Latina de Costa Rica
Dental Technician, Dental Technology
2004 -
Studied to become a dental technician, acquiring skills in dental procedures, patient care, and laboratory techniques.
IATA
Certification in Dangerous Goods Regulations, Logistics
Completed training in ICAO Dangerous Goods Regulations, focusing on the safe transport of hazardous materials.
Availability
Location
Costa RicaAuthorized to work in
Job categories
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