Alejandro Mora Gutierrez

Managed end-to-end processing of healthcare service requests and insurance-related orders, ensuring compliance with timelines and quality standards. Tracked high-volume tickets in Excel and internal systems, coordinating with stakeholders to resolve documentation and order issues and handling escalations for delayed cases.

Supported telecommunications order workflows, including credit approvals and service-related requests. Handled 50+ daily customer interactions, managed case tracking and documentation in CRM/ticketing tools, and identified/escalated potential fraud cases to support risk mitigation and compliance.

Coordinated real-time service delivery operations between hospitals, vendors, and internal teams. Managed scheduling/dispatches and prioritization of urgent requests, serving as a liaison to ensure timely communication and issue resolution while handling escalations.

Audited account and service-related data to ensure accuracy and compliance. Identified inconsistencies, supported process improvements, and maintained structured reporting and documentation using Excel and CRM systems.

Managed employee service requests and leave/disability case workflows, ensuring policy compliance and adherence to timelines. Coordinated documentation and communication across departments while maintaining confidentiality for sensitive information.

In progress AWS Technician program at Cenfotec University, expected completion in 09/2026.

In progress Medicine and Surgery studies at Universidad Internacional de las Américas.

Earned a Scrum Foundation Certificate from Certiprof in 2023.

Completed secondary education at Colegio José M. Gutiérrez from 2012 to 2015.