Open to opportunities

Daphne Cebreros User

@daphnecebrerosuser

Message

Results-driven customer service professional with a passion for problem-solving.

United States

Message

What I'm looking for

I am looking for a role that values teamwork, effective communication, and offers opportunities for career growth.

I am a results-driven customer service professional with over three years of experience in high-volume call center environments. My bilingual skills in English and Spanish have allowed me to enhance customer satisfaction through effective communication and problem-solving. Currently, I am pursuing a Bachelor of Science in Business Management, aiming to leverage my educational background and expertise to contribute to organizational success.

In my recent role as a Call Center Representative at 4 Wheel Parts, I delivered exceptional customer service by efficiently managing a high volume of inbound calls and emails. I ensured timely resolution of inquiries and facilitated order tracking while assisting customers with product warranties and claims. My collaborative approach with management and team members led to the implementation of solutions that improved customer satisfaction, and I took pride in training new employees to uphold our service standards.

Throughout my career, I have demonstrated strong leadership and management skills, having led teams in various capacities, including as a Store Manager at Papaya Clothing. My experience spans across different roles, including eligibility representation and case management, where I maintained a strong focus on customer satisfaction and compliance. I am eager to bring my skills and dedication to a new opportunity that values teamwork and effective communication.

Experience

Work history, roles, and key accomplishments

Call Center Representative/Case Handler

4 Wheel Parts

May 2023 - Oct 2024 (1 year 5 months)

Delivered exceptional customer service by efficiently managing a high volume of inbound calls and emails, ensuring timely resolution of inquiries, order tracking, and warranty support. Collaborated with management and team members to identify and implement solutions for improved customer satisfaction, including training new employees.

Customer Service Call Center Operations Team Collaboration Problem Solving

Eligibility Representative

Medical/Medicare Enrollment Center

Feb 2023 - May 2023 (3 months)

Enrolled clients in Medi-Cal eligibility programs, ensuring the accurate verification of confidential information. Assisted clients in selecting suitable healthcare providers based on their eligibility criteria.

Confidentiality

Call Center Representative and Case Management

American Honda Automotive

Aug 2021 - Nov 2022 (1 year 3 months)

Provided exceptional customer service by efficiently managing inquiries and resolving issues while maintaining a high level of professionalism. Fostered strong client relationships through proactive communication and prompt resolution of concerns, ensuring compliance with regulatory standards by conducting thorough reviews of client records.

Customer Service Client Relationship Management Regulatory Compliance

Case Manager

Unemployment Development Department

Feb 2022 - Aug 2022 (6 months)

Executed outreach efforts to verify customer personal documentation, ensuring compliance with application requirements and managing sensitive information with discretion. Conducted outbound calls to effectively advocate for clients' needs, maintaining a strong focus on customer satisfaction.

Outreach Compliance Data Management Customer Satisfaction Outbound Calling

Store Manager

Papaya Clothing

Mar 2021 - Jul 2021 (4 months)

Led a team of 6 employees to achieve effective merchandising and exceptional customer service. Managed inventory control and streamlined operational processes, ensuring efficiency and minimizing shrinkage, while developing staff training programs to enhance product knowledge.

Team Leadership Merchandising Programs Customer Service Operations Management Staff Training Product Knowledge

Education

Degrees, certifications, and relevant coursework

California State University, Los Angeles

Bachelor's in Business Administration and Management, Business Administration and Management

Currently pursuing a Bachelor of Science in Business Management, aiming to leverage my educational background and expertise to contribute to organizational success.