Open to opportunities

Diana Kosgei

@dianakosgei1

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Energetic customer service representative with data analysis expertise.

Kenya

Message

What I'm looking for

I am looking for a role that allows me to grow in customer relations and data analysis, while contributing to a dynamic team.

I am an energetic self-starter with a strong background in customer relations and support. My experience includes working as a Customer Service Representative at Finsco Africa, where I directed initiatives in debt collection and resolved customer inquiries with professionalism and efficiency. I pride myself on my attention to detail and my ability to deliver accurate work in fast-paced environments.

In addition to my customer service experience, I have hands-on experience in data entry and analysis. During my internship at Finsco Africa, I organized and streamlined large-scale data entries and contributed to project management tasks. My technical skills include proficiency in Microsoft Office Suite and Google Workspace, which I utilize to maintain accurate records and ensure data integrity. I am passionate about leveraging my skills to enhance operational efficiency and support team objectives.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative / Credit & Debt Management

Current

Finsco Africa

Nov 2023 - Present (1 year 7 months)

Directed initiatives in debt collection and administration of outstanding debts. Resolved customer service enquiries promptly and accurately, sustaining meticulous documentation of customer interactions, account updates, and records.

Debt Collection Customer Service Data Entry Microsoft Office Suite

Data Entry & File Organisation Intern

Finsco Africa

May 2023 - Sep 2023 (4 months)

Organised and streamlined large-scale data entries, evaluating fundamental trends in customer data for reports. Systematised physical and digital files to optimise workflow efficiency.

Data Entry File Management Data Analysis Project Management Microsoft Office Suite

Data Entry and Research Assistant

Kenneth Freelancing Company

Feb 2023 - Aug 2023 (6 months)

Executed data entry and conducted internet-based research tasks for diverse client projects, ensuring timely data submissions while adhering to stringent deadlines. Coordinated remotely with team members to achieve project deliverables.

Data Entry Internet Research Remote Collaboration Data Analysis Report Writing

Education

Degrees, certifications, and relevant coursework

Jomo Kenyatta University of Agriculture and Technology (JKUAT)

Bachelor’s Degree, Business Computing

Undertook a comprehensive curriculum in Business Computing, gaining expertise in various aspects of business and technology. Developed strong analytical and problem-solving skills applicable to real-world business scenarios.