At The Sparkle Shine Company, I lead day-to-day business and service operations, coordinating scheduling, service delivery, and team activities. I use client feedback, service patterns, referral trends, and operational outcomes to identify process and customer-experience improvements.
At Be Mindful Outreach Services LLC, I facilitated two daily behavioral-health groups and maintained documentation for treatment and insurance requirements. I also observed participant progress, addressed barriers, and connected participants with resources.
At Goddard Riverside, I provided operational and clinical supervision to Housing Outreach Specialists and supported staff selection, training, and performance management. I monitored service delivery and case outcomes, reviewed records, and coordinated with agencies and community stakeholders.
My experience also includes case management, substance abuse counseling, and child-parent psychotherapy services. I hold a master's degree in Psychology and have QMHP (Adult & Child) certification.
