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Jenny Brown

@jennybrown

Client Experience Lead at RESET BRAIN & BODY, where I built a centralized intake program and waitlist system for behavioral health care.

United States

Message

At RESET BRAIN & BODY, I own the new-client inquiry and onboarding workflow and partner with 40+ clinicians to match clients with care that fits their needs and provider capacity.

As a Client Experience Specialist, I designed and implemented the organization’s first centralized intake program and built its first waitlist management system. I also developed reports and tracking systems to help teams understand inquiry volume, scheduling outcomes, provider capacity, and access to care.

Earlier, at HEADSPACE, I coordinated behavioral health referrals and care navigation, and supported a caseload of 100+ clients as a Behavioral Health Coach. My work has also included leading community prevention initiatives across 22 counties and providing values-based coaching through Lead with Love.

Experience

Work history, roles, and key accomplishments

Current

Client Experience Lead

Current

Reset Brain & Body

Aug 2026 - Present (2 months)

Owns the new-client inquiry and onboarding workflow for a behavioral health practice, partnering with 40+ clinicians to match clients based on clinical fit and capacity. Leads training, SOP refinement, and cross-functional collaboration to improve care access and operational consistency.

Provider Relations Workflow Optimization SOP Development Training Cross Functional Collaboration Data Driven Decision Making Intake Management Client Matching

Client Experience Specialist

Reset Brain & Body

Jan 2024 - Aug 2026 (2 years 7 months)

Managed high-volume intake operations supporting 100-110 new client intakes monthly and 2,400+ inquiries. Designed the first centralized intake program and waitlist management system, and facilitated onboarding of 20+ clinicians and 11+ transitions.

Intake Management Waitlist Management Operational Reporting SOP Development Training Clinician Onboarding Communication Skills Data Tracking

Referral Coordinator / Care Navigator

Headspace

Jan 2022 - Dec 2023 (1 year 11 months)

Coordinated behavioral health referrals and care navigation for individuals requiring specialized services in a health tech setting. Collaborated with providers and multidisciplinary teams to improve care access and service continuity.

Care Navigation Referral Coordination Behavioral Health Documentation Communication Skills Collaboration

Behavioral Health Coach

Headspace

Jan 2020 - Dec 2022 (2 years 11 months)

Supported a caseload of 100+ clients using motivational interviewing, goal-setting, and evidence-informed coaching frameworks. Conducted risk assessments and partnered with clinical teams for escalation of care.

Motivational Interviewing Goal Setting Coaching Risk Assessment Caseload Management

Administrative / Executive Assistant

Center for Psychological Services, PC

Jan 2019 - Dec 2020 (1 year 11 months)

Supported operational coordination for a 14-provider outpatient behavioral health clinic and streamlined referral and scheduling workflows.

Operational Coordination Referral Management Scheduling Workflow Streamlining

Executive Director

Crisis Center, Inc.

Jan 2019 - Dec 2019 (11 months)

Led organizational operations, community partnerships, program oversight, hiring, staff support, and grant development.

Organizational Leadership Program Oversight Hiring Staff Support Grant Development Community Partnership

Program Coordinator – Substance Abuse Prevention

Region 3 Behavioral Health Services

Jan 2010 - Dec 2018 (8 years 11 months)

Directed prevention initiatives across 22 counties, coordinating community partners, trainings, outreach, and program implementation. Implemented trauma-informed prevention strategies and managed cross-sector stakeholder relationships.

Program Coordination Prevention Community Outreach Training Stakeholder Management Trauma Informed Care