Diana GichimuDG
Open to opportunities

Diana Gichimu

@dianagichimu

Customer service professional with expertise in client management.

Kenya

What I'm looking for

I am looking for a role that challenges my skills and offers growth opportunities.

I am a dedicated customer service professional with a strong background in client management and sales. My experience at Cosco Shipping Lines as a Customer Service Assistant has equipped me with the skills to handle document verification, invoicing, and client relations effectively. I thrive in dynamic environments where I can contribute to organizational success.

Prior to this role, I worked as a Sales Agent at Goshimo Auto Spares, where I was responsible for marketing merchandise and creating client portfolios. My journey began with an attachment at Eastland Hotel, where I honed my skills in front desk management and guest services. I hold a degree in Hospitality and Tourism Management from Kenyatta University and have furthered my education with a certificate in Project Management.

Experience

Work history, roles, and key accomplishments

EH

Attachment

Eastland Hotel

Aug 2017 - Sep 2017 (1 month)

Assisted in front desk management, checked guests in and out, allocated rooms, and provided food and beverage services during the internship.

Education

Degrees, certifications, and relevant coursework

DR

Digital Regennessys

Certificate, Project Management

2024 -

Grade: Distinction

Earned a certificate in Project Management with distinction, focusing on project planning and execution.

CI

Confucius Institute

Certificate, Chinese Language

2019 -

Completed a certificate program in Chinese Language, achieving HSK 4 with a score of 186.

Kenyatta University logoKU

Kenyatta University

Bachelor's Degree, Hospitality and Tourism Management

2019 -

Grade: 67

Studied Hospitality and Tourism Management with a focus on providing excellent service and managing tourism operations.

MN

Moi Girls School Nairobi

High School Diploma, High School Diploma

2013 -

Grade: A-

Completed high school education with a focus on general studies, achieving an A- grade.

Tech stack

Software and tools used professionally

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Diana Gichimu - Customer Service Assistant - Cosco Shipping Lines | Himalayas