DGDiana Gichimu
@dianagichimu
Customer service professional with expertise in client management.
KenyaWhat I'm looking for
I am a dedicated customer service professional with a strong background in client management and sales. My experience at Cosco Shipping Lines as a Customer Service Assistant has equipped me with the skills to handle document verification, invoicing, and client relations effectively. I thrive in dynamic environments where I can contribute to organizational success.
Prior to this role, I worked as a Sales Agent at Goshimo Auto Spares, where I was responsible for marketing merchandise and creating client portfolios. My journey began with an attachment at Eastland Hotel, where I honed my skills in front desk management and guest services. I hold a degree in Hospitality and Tourism Management from Kenyatta University and have furthered my education with a certificate in Project Management.
Experience
Work history, roles, and key accomplishments
Customer Service Assistant
Cosco Shipping Lines
Jan 2022 - Apr 2024 (2 years 3 months)
Responsible for document verification, client invoicing, and overall client management. Ensured timely communication and reporting to enhance customer satisfaction.
Sales Agent
Goshimo Auto Spares
May 2019 - Sep 2021 (2 years 4 months)
Engaged in the sales and marketing of merchandise, created client portfolios, and handled invoicing for clients to drive sales growth.
Attachment
Eastland Hotel
Aug 2017 - Sep 2017 (1 month)
Assisted in front desk management, checked guests in and out, allocated rooms, and provided food and beverage services during the internship.
Education
Degrees, certifications, and relevant coursework
Digital Regennessys
Certificate, Project Management
2024 -
Grade: Distinction
Earned a certificate in Project Management with distinction, focusing on project planning and execution.
Confucius Institute
Certificate, Chinese Language
2019 -
Completed a certificate program in Chinese Language, achieving HSK 4 with a score of 186.
KUKenyatta University
Bachelor's Degree, Hospitality and Tourism Management
2019 -
Grade: 67
Studied Hospitality and Tourism Management with a focus on providing excellent service and managing tourism operations.
Moi Girls School Nairobi
High School Diploma, High School Diploma
2013 -
Grade: A-
Completed high school education with a focus on general studies, achieving an A- grade.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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