Diana Dolly SKP

Partner with Switzerland-based clients and cross-functional teams to translate customer needs into prioritized user stories, acceptance criteria, and product communication. Achieved 100% release-note format adherence, 30% faster document turnaround, and 25% usability improvement via AI- and Power Automate-led automation.

Owned go-to-market activities for a SaaS mobile app launch, including market validation, positioning, feature planning, and onboarding. Achieved 40% user engagement growth and 20% retention improvement through product adoption and onboarding.

Developed product positioning, value messaging, product pages, and campaign assets for software products. Achieved 25% operational cost reduction through workflow optimization, content automation, and process improvement.

Delivered training, business content, digital marketing, and documentation solutions for independent clients across sectors. Provided customer-success support, client communication, and process documentation while managing independent client engagements.

Supported digital product and content operations across online video player and e-commerce products, improving product visibility and customer-facing communication. Developed onboarding, training, and knowledge-management content to improve product adoption and employee readiness.

Provided multichannel customer and technical support through voice, chat, and email; handled troubleshooting, service follow-ups, and timely issue resolution.

Grade: First Class with Distinction

Completed Bachelor of Education with First Class with Distinction.

Grade: First Class

Completed Bachelor of Science in Geography with First Class.

Completed Diploma in Computer Technology.