Diana Dick

Managed Spa & Meer reception onboard Mein Schiff 6, providing personalised, high-standard service to create a welcoming guest experience. Handled spa and sport bookings using the MXP Spa system, processed online reservations, and promoted cross-selling across DIANA spa, sport, nutrition, and wellness.

Delivered personalised guest service as the first point of contact at reception across spa and thermal facilities, supporting international guests with an empathetic, solution-oriented approach. Managed reservations, offers, guest inquiries, invoices, cash desk operations, and sensitive complaint handling while supporting daily administrative and accounting tasks.

Managed personal, digital, and telephone guest communication with a strong service orientation. Created social media and marketing content, and maintained the destination website using TYPO3.

Provided friendly, efficient service while operating the cash register and processing payments accurately. Maintained a customer-focused experience during busy periods.

Assisted elderly residents with daily needs in a compassionate and professional manner, developing strong interpersonal and communication skills in a care environment. Demonstrated empathy and patience when supporting residents in challenging situations.

Completed an apprenticeship as a Hotel Industry Expert with additional qualification in Hotel and Gastronomy Management. Trained in delivering guest service and operating hotel/spa reception and related administrative tasks.

Dual studies in Business Administration, Tourism, Hospitality and Gastronomy with a focus on Destination and Spa Management. Involved guest communication, marketing content, and maintaining the destination website using TYPO3.

Earned the German Abitur with a focus on Social Sciences. Completed upper secondary education at the Sozialwissenschaftliches Gymnasium.

Completed the Secondary School Certificate (Realschulabschluss).