Burcu Yesiltepe

Led launch and sales of a Covid-19 saliva rapid test, designed packaging and promotional materials, set pricing strategy, coordinated with production in China, and managed approvals and customer complaints.

Supported English and German customer service, assisted sales and marketing, managed dispatch and invoicing, and coordinated with warehouse and suppliers to improve fulfillment.

Managed marketing for DACH markets, created eBay and Amazon adverts, analyzed performance statistics, handled customer service and dispatch, and generated leads through market research.

Quoted for UK and European markets, established follow-up routines with sales reps and distributors, ran sales performance reports, and maintained sales lead research.

Provided reception and concierge services across university and corporate sites, maintained premises security (SIA-licensed), and coordinated with facility teams to uphold site operations.

Managed high‑profile VIP concierge requests under tight deadlines, ensured data protection compliance, organized complex travel requests, and used Amadeus for flight bookings.

Performed combined receptionist and concierge duties including check-in/out, trip and ticket organization, banking, and drove guest satisfaction improvements.

Supported office operations, organized conferences and staff, prepared traffic safety plans for construction sites, and assisted with accounts and client debt reminders.

Managed switchboard for Germany/Switzerland/Austria, organized conference rooms, handled visitor check-ins/outs, and transferred calls to appropriate departments.

Coordinated catering and kitchen staff, handled guest complaints, prepared beverages, and managed supply ordering to maintain high service standards.

Delivered food and beverage service for afternoon tea, lunch, and dinner, maintaining high standards of guest service in a luxury hotel environment.

Trained in CUT-style restaurant service during placement, supporting high-end dining operations and service quality standards.

Managed own station with high standards including mise en place, gueridon filleting, wine service, and VIP guest service at a Gault Millau rated restaurant.

Managed station operations, reservations, stock and supplier orders, payroll for staff, menu design with head chef, and staff training and development.

Completed apprenticeship in hotel services gaining operational hospitality skills across guest services and hotel administration.

Served afternoon tea, breakfast, lunch and dinner; handled reservations and prepared hot/cold beverages and wine/champagne service with attention to guest satisfaction.

Completed an apprenticeship as Hotel Specialist at Center Parcs – Park Heilbachsee, gaining practical hospitality and hotel operations experience.

Completed an apprenticeship at BFW Heidelberg focused on occupational therapy vocational training.

Attended Johann-Philipp-Reis Wirtschaftsgymnasium (Commercial High School) in Weinheim for commercial secondary education.