Open to opportunities

diana carolina toro gutierrez

@dianacarolinatorogut

Message

I am a marketing and international business leader with 13+ years in finance.

Colombia

Message

What I'm looking for

I seek a senior client-facing role in financial services or fintech where I can grow client relationships, drive cross-selling and portfolio growth, mentor teams, and shape strategic marketing in a collaborative, growth-focused culture.

I am a Marketing and International Business professional with an MBA and over 13 years in the financial sector, focused on delivering customer value through loyalty, account expansion and sustainable results. I have led cross-functional teams, managed VIP client portfolios, exceeded sales targets consistently, and improved portfolio health and processes to maintain high collections performance.

I recently completed intensive English and customer-service work experience in Australia and contributed to ISO 9001 communications and the 2025 Strategic Marketing Plan at ITSE S.A.S. I combine commercial execution (sales, forecasting, pipeline analysis) with strategic marketing and relationship management to drive growth in competitive markets.

Experience

Work history, roles, and key accomplishments

Mascot & Shift Coordinator

Manhattan Superbowl

Jan 2024 - Jun 2025 (1 year 5 months)

Provided customer service and shift coordination at a Sydney entertainment venue, improving operational efficiency and guest experience during 2024–Jun 2025.

Customer Service Operational Management Team Collaboration Intercultural Communication

External Marketing Advisor

ITSE S.A.S.

Jan 2024 - Jan 2025 (1 year)

Planned and executed the communication strategy for ISO 9001 certification, collaborated on the 2025 Strategic Marketing Plan, and analyzed 2024 marketing performance and agency metrics.

Strategic Marketing Marketing Analytics Agency Management KPI Analysis Strategic Planning

Senior Preferred Executive

Bancolombia S.A.

Jan 2023 - Jan 2024 (1 year)

Managed a portfolio of 280 VIP clients with assets exceeding COP 83 billion, exceeded sales targets (120%+ in 5 of 6 quarters), and grew client count and commercial size by 10%.

Wealth Management Client Relationship Management Cross Selling Portfolio Management Sales Forecasting CRM (Salesforce)KPI Tracking Risk Management

Mobility Portfolio Executive

Bancolombia S.A.

Jan 2018 - Jan 2022 (4 years)

Analyzed regional performance and led commercial strategies that increased Sufi business line sales by 20% year-over-year and achieved 100% training coverage in the territory.

Commercial Strategy Sales Training Go To Market Field Sales Market Share Growth

Sales Account Manager

Bancolombia S.A.

Jan 2011 - Jan 2018 (7 years)

Prospected and onboarded clients, consistently exceeding sales targets by 150% over seven years and leading credit card acquiring sales at over 200% of goal.

Prospecting Consultative Selling Lead Generation Onboarding Sales Performance