juan jose User
@juanjosborrero
Bilingual finance and business administration professional driving operational results.
ColombiaWhat I'm looking for
I’m a bilingual Finance and Business Administration professional with international experience in financial operations, portfolio management, and performance analysis for the U.S. market. Over the past few years, I’ve developed a strong foundation in analytical thinking, KPI measurement, and strategic execution through my leadership role in collections and financial recovery — a field that sharpened my ability to assess market risk, optimize processes, and make data-driven decisions under pressure.
My passion for finance has led me to complete multiple corporate finance certifications focused on valuation, investment analysis, and decision-making (UNAM, PUCP), allowing me to bridge operational experience with solid financial expertise.
Today, I’m eager to transition into a more hands-on role in finance, where I can apply my analytical mindset, international exposure, and strategic approach to support business growth, capital optimization, and long-term value creation.
I am committed to operational efficiency, service excellence, and talent development, and I seek roles where I can lead teams, optimize financial performance, and implement processes that scale across markets.
Experience
Work history, roles, and key accomplishments
Administrative and Financial Team Lead
Resolv.global
Dec 2024 - Present (1 year 6 months)
Lead a team of financial and collections specialists for U.S. clients, designed a training program that reduced onboarding time by 30%, and prepared monthly financial reports aligning operational metrics with business goals.
Collections and Portfolio Analyst
Resolv Global
Jul 2024 - Jan 2025 (6 months)
Managed corporate accounts focusing on portfolio recovery and negotiation, increasing recovery rate by 25% in three months while ensuring compliance with credit documentation regulations.
Sales and Retention Advisor
BPO Labs Solutions
Apr 2024 - Jul 2024 (3 months)
Achieved a 40% sales conversion rate and 50% client renewal rate using CRM-driven lead management while developing sustainable business relationships and meeting KPIs.
Managed client inquiries with focus on satisfaction, retention, and conflict resolution in a hybrid role to support service quality and client loyalty.
Marketing and Public Relations Coordinator
Chef Thais Schmidt
Jun 2023 - Sep 2023 (3 months)
Coordinated brand communication and digital marketing strategies to expand market presence in Canada and improve brand visibility.
Sales and Marketing Advisor
Integral Medical Center
Apr 2020 - Jan 2023 (2 years 9 months)
Implemented loyalty and financial strategies that increased sales by 20% and strengthened corporate client relationships while monitoring commercial goal achievement.
Education
Degrees, certifications, and relevant coursework
Universidad de Cataluña
Bachelor of Business Administration, Business Administration
2022 -
Pursuing a Bachelor of Business Administration with coursework in business management and finance; expected completion in December 2025.
Centro Educativo San Pablo
Administrative Assistance Technician, Administrative Assistance
2024 - 2024
Completed a technical program in administrative assistance covering administrative procedures and office support skills.
Greystone College of Business
AEC in International Business Management, International Business Management
2022 - 2023
Completed an AEC in International Business Management focused on international business practices and cross-border operations.
Tech stack
Software and tools used professionally
Availability
Location
ColombiaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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