Diana Andrade

Provided remote customer service for physician charges, addressing patient and insurance inquiries regarding billing, payments, and account updates. Managed charge corrections, updated insurance information, and processed adjustments for non-insured patients.

Managed front office operations including patient check-in/out, scheduling appointments, and verifying insurance eligibility. Handled patient inquiries, collected payments, and assisted with administrative tasks to ensure smooth clinic flow.

Performed both front and back office duties, including patient registration, scheduling, and managing patient records. Assisted doctors with procedures, administered immunizations, and handled lab and radiology results.

Completed CPR certification in September 2019, demonstrating proficiency in life-saving techniques. This certification enhances my ability to respond effectively in emergency medical situations.

Completed Medical Back Office Phase One and Two Clinical Medical Assistant certifications in June 2006. This training provided comprehensive knowledge in medical office procedures and clinical assistance.

Obtained CNA Long Term Care certification in January 2006, focusing on providing care in long-term healthcare settings. This certification equipped me with essential skills for patient support.

Completed Careers with Children Preschool Teacher certification in June 2005. This program focused on early childhood education and teaching methodologies.

Completed Introductory Health Fitness and Sports Medicine certification in June 2004. This program provided foundational knowledge in health, fitness, and sports medicine principles.

Completed Careers with Children Preschool Assistant certification in June 2004. This certification focused on assisting in preschool environments and supporting early childhood development.

Completed Medical Core Course in April 2004, providing essential knowledge in core medical concepts. This course laid the groundwork for further medical training.