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Deepak Agarwal

@deepakagarwal1

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Process improvement and automation specialist driving operational excellence and digital transformation.

India

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What I'm looking for

I seek a senior role focused on process automation and operational excellence, leading cross-functional teams to deliver RPA-driven efficiency and scalable digital transformation.

I am a process improvement and automation specialist with 14+ years of experience across global banking and consulting firms, driving measurable efficiency and cost reduction.

I have led RPA and process automation initiatives that saved 3,000+ manual hours annually, partnered with product owners and developers to deliver payment systems enhancements, and managed multi-country projects with strong compliance focus.

My background includes leading distributed teams in Agile/Scrum environments, delivering business requirement documentation, UAT and regression testing, and supporting international audit and compliance reporting.

I am recognized for change leadership, stakeholder management, and building high-performing teams while implementing digital adoption and operational excellence practices.

Experience

Work history, roles, and key accomplishments

Current

Process Improvement Manager

Current

JPMorgan Chase & Co.

Apr 2018 - Present (7 years 7 months)

Spearheaded process automation initiatives in Cash & Payment Services, delivering 3,000+ manual hours saved annually and leading multi-country projects to ensure compliance with global procedures.

Process Improvement Stakeholder Management UAT Confluence & Compliance

Team Leader

Provana India Pvt. Ltd.

Nov 2017 - Mar 2018 (4 months)

Supervised client portfolio operations and SLA adherence, guided associates through career development and ensured service quality across engagements.

Operations Management Team Leadership SLA Management Client Communication Performance Coaching Escalation Management

Senior Associate

Ernst & Young

Oct 2015 - Oct 2017 (2 years)

Managed global shared services teams and supported international audit teams with documentation and compliance reporting while contributing to the Chennai delivery center setup.

shared services Compliance Reporting Audit Support Client Communication Team Coordination Documentation

Process Supervisor

Deutsche Bank

May 2011 - Aug 2015 (4 years 3 months)

Oversaw payment operations (SWIFT, SEPA, clearing) and conducted quality reviews across payment workflows, leading Six Sigma Green Belt initiatives to improve efficiency.