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Dhruv singla

@dhruvsingla

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Project manager and business development professional driving sales, CRM excellence, and customer engagement.

India

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What I'm looking for

I seek a role where I can drive sales growth, manage CRM and software operations, lead projects, and improve customer satisfaction within a collaborative, growth-focused team.

I am an energetic project manager and business development professional with a strong track record in sales generation, CRM operations, and digital scoring management. I have consistently met short-term and quarterly sales targets while strengthening client relationships and improving customer satisfaction.

My experience spans education sales, software operations, and field project coordination, where I led CRM follow-ups, managed enrollment pipelines, supervised digital scoring initiatives, and ensured seamless software functionality. I have been recognized with awards such as Delhi Best Cadet and internship Best Performer, and I hold NCC “C” certification.

I bring organized project execution, clear communication with stakeholders, and leadership in team settings. I seek opportunities where I can drive revenue growth, improve customer experience, and contribute to scalable operational improvements.

Experience

Work history, roles, and key accomplishments

Business Development Associate

HCL – GUVI

Sep 2025 - Nov 2025 (2 months)

Counseled students on course options, managed admissions pipeline and CRM follow-ups, and met short-term sales targets while optimizing enrollment processes.

Counseling CRM Management Lead Qualification Pipeline Management Communication Enrollment Operations

Sales Generation Executive

Varun Electronic Pvt. Ltd.

Jun 2024 - Jul 2025 (1 year 1 month)

Developed and executed strategic sales plans to drive customer acquisition, strengthened client relationships, and consistently achieved monthly and quarterly sales targets.

Sales Strategy Customer Acquisition Account Management Relationship Building Negotiation

Digital Scoring & Software Manager

Adventure Sports Pvt. Ltd.

Jun 2023 - Mar 2024 (9 months)

Led digital scoring initiatives and oversaw software management operations to ensure seamless functionality, improving customer engagement and satisfaction.

Software Management Customer Engagement Operations Management Process Improvement technical coordination

Academic Counselor

Vedantu

Jul 2022 - Apr 2023 (9 months)

Guided students in course selection, managed end-to-end enrollment and CRM tracking, and coordinated with parents and academic teams to improve enrollment experience.

CRM Management Enrollment Operations Student Engagement Data Tracking

Project Intern

NEK Mission Foundation

Jan 2021 - Jan 2022 (1 year)

Coordinated and supervised project activities and reporting for Project Saksham, managing documentation, administrative tasks, and execution to support program delivery.

Project Coordination Reporting Documentation Administrative Support Organizational Skills

Education

Degrees, certifications, and relevant coursework

Indira Gandhi National Open University

Master of Arts, Political Science & Public Administration

2024 - 2025

Completed a Master of Arts in Political Science & Public Administration through Indira Gandhi National Open University, focusing on public administration and political studies.

Indira Gandhi National Open University

Bachelor of Arts, Political Science & Public Administration

2021 - 2024

Earned a Bachelor of Arts in Political Science & Public Administration from Indira Gandhi National Open University with coursework in political theory and public administration.