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Dhruv Jain

@dhruvjain3

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Results-driven sales operations associate with expertise in customer experience.

India

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What I'm looking for

I am looking for a dynamic role that fosters growth, collaboration, and innovation in sales and customer experience.

I am a dedicated Customer Experience & Sales Operations Associate with a proven track record of generating significant revenue and enhancing customer satisfaction. At Adidas, I successfully generated over £15,000 in upsell revenue through consultative selling and optimized customer journeys. My commitment to delivering exceptional customer experiences is reflected in my ability to maintain a 90%+ quality score across EU markets through various communication channels.

In my previous role at Square Yards, I managed a high-value B2B pipeline, significantly increasing qualified leads by 40% through strategic networking and targeted events. My collaboration with the COO on strategic projects led to a 15% improvement in project completion rates. I am passionate about leveraging technology to streamline workflows, as demonstrated by my experience in building Power BI dashboards and utilizing CRM tools like Salesforce and HubSpot.

Experience

Work history, roles, and key accomplishments

Customer Experience & Sales Operations Associate

Adidas

Sep 2023 - Sep 2024 (1 year)

Generated over £15,000 in upsell revenue by utilizing consultative selling and optimizing customer journeys, supported by persistent email marketing efforts. Delivered exceptional customer experience across EU markets through various channels, consistently maintaining a 90%+ quality score.

Consultative Selling Email Marketing Customer Experience Power BI Salesforce HubSpot Zendesk

Associate Portfolio Manager (Pre-Sales)

Square Yards

Mar 2023 - Sep 2023 (6 months)

Managed a high-value B2B pipeline, conducting over 400 calls daily and securing more than 4 on-site meetings weekly, resulting in 20+ qualified real-estate clients. Drove a 40% increase in qualified leads through targeted events, funnel creation, and C-suite networking.

B2B Sales Lead Generation Stakeholder Management Sales Strategy CRM

Intern Psychologist

Potentials Therapy Centre

Worked as an intern psychologist, providing support and therapy to autistic children for a period of two months. Gained practical experience in child psychology and therapeutic interventions.

Therapy Patient Care Communication

Volunteer Teacher

Anaya Welfare Foundation

Volunteered over 60 hours to teach 30 underprivileged children, contributing to their educational development. Developed and delivered engaging lessons to foster learning in a supportive environment.

Teaching Mentoring Community Engagement Educational Support Lesson planning

Education

Degrees, certifications, and relevant coursework

Suresh Gyan Vihar University

BBA, Business Administration

Grade: 1st division

Pursued a Bachelor of Business Administration, focusing on core business principles and management. Achieved a first division, demonstrating strong academic performance in the program.

Christ University, Bangalore

Diploma, Business Administration

Grade: 120 credits

Completed a one-year Diploma in Business Administration, earning 120 credits. This program provided foundational knowledge in business management.

Delhi University

BA Psychology (H), Psychology

Grade: 8.0

Currently pursuing a Bachelor of Arts in Psychology with honors. The curriculum includes in-depth study of psychological theories and research methods.