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himanshu mishraHM
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himanshu mishra

@himanshumishra1

Customer Success and Operations Specialist with a focus on client relations.

India
Message

What I'm looking for

I am looking for a role that allows me to leverage my client relationship skills in a dynamic environment, fostering growth and collaboration.

As a Customer Success and Operations Specialist with around 3 years of experience, I have honed my skills in client relationship management and operational efficiency. My journey has allowed me to work with notable brands like Tech Mahindra and PepsiCo, where I successfully onboarded and managed relationships with over 200 companies. I pride myself on being a key point of contact for partner companies, ensuring their queries are resolved promptly and that they receive the support they need.

Throughout my career, I have developed and executed online growth campaigns that resulted in a significant increase in traffic and offer conversions. My experience spans across various tools such as Pipedrive, Zoho Desk, and Monday.com, which I utilize to streamline communication and track client interactions. I am passionate about creating seamless experiences for candidates and clients alike, managing everything from onboarding to offer communication.

Experience

Work history, roles, and key accomplishments

BY

Business Development Associate

BYJU'S

Nov 2018 - Jul 2021 (2 years 8 months)

Reached out to parents who showed interest via the Byju's app and conducted personalized offline/online demos to showcase products, address objections, and close sales. Maintained records of leads, follow-ups, and conversions using Leadsquared.

Education

Degrees, certifications, and relevant coursework

RR

Rajiv Gandhi Proudyogiki Vishwavidyalaya (RGPV)

Bachelor of Engineering, Mechanical Engineering

2012 - 2016

Completed a Bachelor of Engineering in Mechanical Engineering. Studied core concepts and principles of mechanical engineering.

Tech stack

Software and tools used professionally

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himanshu mishra - Customer Success and Corporate Relations Executive - Relevel by Unacademy | Himalayas