himanshu mishra
@himanshumishra1
Customer Success and Operations Specialist with a focus on client relations.
What I'm looking for
As a Customer Success and Operations Specialist with around 3 years of experience, I have honed my skills in client relationship management and operational efficiency. My journey has allowed me to work with notable brands like Tech Mahindra and PepsiCo, where I successfully onboarded and managed relationships with over 200 companies. I pride myself on being a key point of contact for partner companies, ensuring their queries are resolved promptly and that they receive the support they need.
Throughout my career, I have developed and executed online growth campaigns that resulted in a significant increase in traffic and offer conversions. My experience spans across various tools such as Pipedrive, Zoho Desk, and Monday.com, which I utilize to streamline communication and track client interactions. I am passionate about creating seamless experiences for candidates and clients alike, managing everything from onboarding to offer communication.
Experience
Work history, roles, and key accomplishments
Customer Success and Corporate Relations Executive
Relevel by Unacademy
Mar 2022 - Nov 2024 (2 years 8 months)
Onboarded and managed relations with over 200 companies, including major brands like Tech Mahindra, PepsiCo, and Medline. Developed and executed online growth campaigns, increasing traffic by approximately 60% and offer conversion by 20%.
Business Development Associate
BYJU'S
Nov 2018 - Jul 2021 (2 years 8 months)
Reached out to parents who showed interest via the Byju's app and conducted personalized offline/online demos to showcase products, address objections, and close sales. Maintained records of leads, follow-ups, and conversions using Leadsquared.
Education
Degrees, certifications, and relevant coursework
Rajiv Gandhi Proudyogiki Vishwavidyalaya (RGPV)
Bachelor of Engineering, Mechanical Engineering
2012 - 2016
Completed a Bachelor of Engineering in Mechanical Engineering. Studied core concepts and principles of mechanical engineering.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Social media
Job categories
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