Dhruvi Pandit
@dhruvipandit
Customer Success & SaaS revenue growth leader driving adoption, retention, and upsells for 200+ global accounts.
IndiaWhat I'm looking for
I’m a results-driven Customer Success and Sales professional with 4+ years of experience helping SaaS customers retain, adopt, and grow revenue. I’m Odoo 19 Certified and recognized as a triple award winner for Highest Users Onboarded and Highest Monthly Recurring Revenue at Odoo India, plus Highest Sales Target Achieved at HoduSoft.
At Odoo India, I manage a portfolio of 200+ customers, owning end-to-end onboarding from requirement analysis through go-live. I deliver product training, live demos, and adoption workshops, collaborate with technical and R&D teams to resolve escalations, and run Quarterly Business Reviews (QBRs) to drive upsells across Odoo modules.
Previously, I strengthened onboarding workflows through partner enablement and process optimization, including streamlined activation and KYC to reduce friction at iCreative Technologies. At KONZE, I maintained a 95% retention rate across 100+ accounts by pairing client dashboard insights with tailored adoption and upselling recommendations, while continuously improving internal CS processes to boost team efficiency.
Experience
Work history, roles, and key accomplishments
Customer Success Executive
Odoo India
Dec 2024 - Present (1 year 8 months)
Manage a portfolio of 200+ customers, driving adoption, satisfaction, and renewals through end-to-end onboarding from requirements to go-live. Lead product training, demos, and adoption workshops, and partner with technical/R&D teams to resolve escalations and execute data-driven retention strategies, including QBRs and module upsells.
Senior Business Development Executive
iCreative Technologies
Jun 2024 - Dec 2024 (6 months)
Managed EU partner relationships and improved onboarding workflows by streamlining activation and KYC processes to reduce onboarding friction. Conducted vendor audits, implemented performance tracking, strengthened client communications, and identified cross-sell opportunities using customer behavior insights.
Manager – Customer Success
KONZE
Apr 2023 - Jun 2024 (1 year 2 months)
Managed 100+ client accounts and achieved a 95% retention rate by leading end-to-end onboarding, product setup, and training for new accounts. Delivered monthly consultations, analyzed client dashboards for targeted upsells, resolved technical client issues with engineering, and improved internal CS processes to boost team efficiency.
Business Development Executive
HoduSoft
Apr 2021 - Apr 2023 (2 years)
Managed full sales cycles from prospecting through customer onboarding, building long-term engagement and support relationships. Delivered product demos, tailored solution recommendations, collaborated with marketing and product teams, and contributed customer insights to drive product improvements, earning the highest sales target award.
Education
Degrees, certifications, and relevant coursework
GLS University
Master of Business Administration, Marketing
2019 - 2021
Master of Business Administration (Marketing major, Finance minor) at GLS University from 2019 to 2021.
GLS University
Bachelor of Business Administration, Finance
2016 - 2019
Bachelor of Business Administration (Finance major, Marketing minor) at GLS University from 2016 to 2019.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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