Dhrumil Shah
@dhrumilshah2
I lead L2/L3 infrastructure support across Microsoft 365, identity, endpoints, and enterprise networks.
IndiaWhat I'm looking for
I'm currently leading L2/L3 IT infrastructure and logistics systems support for Om Vital Vertriebs GmbH and Vivaved across Germany and India. I administer Active Directory, Entra ID, and Microsoft 365 while supporting a distributed workforce and improving IT service workflows.
I previously built TechWorld InfoSolution into an independent IT services business serving more than 100 SME clients. I delivered infrastructure support, Microsoft 365 deployments, network services, procurement, inventory management, and staff training.
Across TCS, L&T, Hitachi Systems Micro Clinic, and Reliance Communication accounts, I've supported high-volume enterprise environments spanning Windows, Active Directory, Microsoft 365, endpoint support, and LAN/WAN infrastructure. I've consistently worked to 80–90% SLA resolution targets through incident management, vendor coordination, and process improvement.
I bring nine years of hands-on experience supporting users, systems, and networks across India and Germany.
Experience
Work history, roles, and key accomplishments
Business Ops & Technology Lead
Om Vital Vertriebs GmbH / Vivaved Pvt Ltd
Aug 2025 - Present (1 year)
Leading L2/L3 IT infrastructure and logistics systems support for a distributed workforce across Germany and India, ensuring system availability and user satisfaction. Administering Active Directory, Entra ID, and Microsoft 365 services while enforcing IT policy and security compliance.
Owner
TechWorld InfoSolution
Oct 2022 - Mar 2025 (2 years 5 months)
Founded and operated an independent IT services company, delivering end-to-end infrastructure support to a base of 100+ SME clients. Managed network support, Microsoft 365 deployments, vendor relationships, and client training to drive retention and satisfaction.
L2 - EUC Desktop Support Engineer
Diverse Lynx India Pvt Ltd
Feb 2022 - Sep 2022 (7 months)
Provided second-level support for Windows OS, Microsoft 365, Azure AD, and SharePoint in a high-ticket-volume enterprise environment, maintaining 80-90% SLA compliance. Administered Active Directory and Group Policy Objects to enforce security standards and streamline user provisioning.
L1 Desktop Support Engineer
CMS IT Services Pvt Ltd
Dec 2019 - Jul 2021 (1 year 7 months)
Provided first- and second-line support for Windows OS, Microsoft 365, printers, and server clients across the L&T enterprise account. Administered Active Directory user accounts and permissions, and supported collaboration tools and data backup processes.
L1 Desktop Support Engineer
Hitachi Systems Micro Clinic Pvt Ltd
Aug 2019 - Dec 2019 (4 months)
Delivered remote and on-site technical support to 200+ end users, resolving issues across Windows OS, SAP, Microsoft 365, and network connectivity. Managed tickets through ITSM tools, maintaining SLA compliance and improving resolution times.
Network Support Engineer
Echelon Communication
Mar 2017 - Jul 2019 (2 years 4 months)
Monitored and maintained LAN/WAN infrastructure, VPNs, and firewalls for the Reliance Communication account. Configured routers, switches, and wireless access points, and documented network configurations to support upgrades and migrations.
Education
Degrees, certifications, and relevant coursework
Vadodara Institute of Engineering and Research
Bachelor of Engineering, Electronics & Communication
2011 - 2015
Bachelor of Engineering in Electronics & Communication from Vadodara Institute of Engineering and Research, India, from 2011 to 2015.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
Interested in hiring Dhrumil?
You can contact Dhrumil and 90k+ other talented remote workers on Himalayas.
Message DhrumilGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
