Open to opportunities

Dheeraj Sharma

@dheerajsharma2

Client delivery and technical support professional with 4+ years managing healthcare implementations and production issues.

United Kingdom

Message

What I'm looking for

I’m looking for a Project Manager role where I can lead client delivery from kickoff to deployment, partner with stakeholders and technical teams, and drive faster issue resolution using data-driven troubleshooting and continuous process improvement.

I’m a project and delivery-focused professional with 4+ years of experience across client delivery, healthcare technology implementations, production support, testing, and stakeholder coordination. I’m known for managing client projects from kickoff to delivery while keeping execution aligned across teams.

At Veradigm, I owned end-to-end HL7 interface delivery for US healthcare clients—translating requirements, troubleshooting interface issues, and supporting clients through calls and meetings. I investigated production issues using SQL in SSMS and maintained 93% utilization while managing multiple client workstreams.

I also bring strong operational discipline from my support work, monitoring and managing L1 production issues with Jira, Splunk, DBeaver, and SSMS. I coordinate with internal teams to troubleshoot critical problems and maintain service continuity with faster resolution cycles.

Earlier, I supported release quality through backend API testing (SOAPUI), executed test cases based on Jira sprint requirements, and worked across Agile and Waterfall approaches. I’m currently pursuing an MBA in Operations Management, and I’m targeting Project Manager, Associate Product Manager, Delivery Manager, and Operations Manager roles where I can drive timely delivery and continuous improvement.

Experience

Work history, roles, and key accomplishments

Current

Support Engineer

Current

Publicis Global Delivery

Nov 2025 - Present (7 months)

Managed L1 support tickets and monitored production issues using Jira and Splunk, troubleshooting operational problems and coordinating with internal teams to support service continuity. Helped maintain faster resolution cycles through investigation and escalation support.

Jira Splunk SQL DBeaver Incident Management Production Support Stakeholder Management Troubleshooting

Technical Analyst

Veradigm

Jan 2023 - Oct 2025 (2 years 9 months)

Delivered HL7 interface projects end to end for US healthcare clients, from kickoff and requirements gathering through final deployment. Investigated production issues using SQL in SSMS while maintaining 93% utilization across multiple client workstreams and bridging client stakeholders with technical teams.

HL7 SQL SSM Incident Management UAT Support API Testing Agile SDLC Stakeholder Management Cross Functional Collaboration

Associate Software Engineer

Tech Mahindra

Sep 2021 - May 2022 (8 months)

Performed backend API testing in SoapUI, validated logs, and executed test cases based on Jira sprint requirements and business scenarios. Supported release quality and defect resolution using SQL and Oracle SQL Developer across Agile and Waterfall delivery models.

SoapUI API Testing Jira SQL Oracle Developer Agile Waterfall Test Execution

Customer Service Specialist

Noon

Feb 2021 - Aug 2021 (6 months)

Resolved 180–200 tickets per day, with peak handling above 320 tickets, and made evidence-based compensation decisions. Tracked and analyzed operational data in Excel using pivot tables to support reporting and issue management.

Customer Service Ticketing Excel Pivot Tables Data Analysis Reporting Process Improvement