Arnab Majumdar
@arnabmajumdar
I lead enterprise technology delivery, improving support operations and delivering complex programs on schedule.
United StatesWhat I'm looking for
I've led enterprise software support, ERP integrations, and cross-functional delivery programs for Neurealm, GAVS Technologies, Zylog Systems, and Aon Hewitt. At Neurealm, I reduced a Healthcare ERP technical support backlog by 70% in 12 months using JIRA, Salesforce, streamlined workflows, and proactive monitoring.
I manage scope, schedules, risks, resources, and stakeholder expectations across Agile, BDD, Kanban, Waterfall, and hybrid delivery. I've led distributed teams of up to 18 people, delivered projects with 0% schedule variance, and maintained low defect leakage across complex client engagements.
Experience
Work history, roles, and key accomplishments
Senior Technical Manager
Neurealm Inc
Feb 2018 - Present (8 years 7 months)
Owned end-to-end support workflow and backlog management, leveraging JIRA and Salesforce to drive a 70% reduction in technical support backlog within 12 months. Managed key client relationships and led distributed onshore/offshore teams.
Project Delivery Lead
GAVS Technologies
Jun 2013 - Nov 2018 (5 years 5 months)
Owned project delivery coordination across onshore and offshore teams, aligning scope, priorities, dependencies, resources, and timelines. Led BDD workshops and Agile Scrum ceremonies, achieving 0% schedule variation and <2% defect leakage.
Project Leader
Zylog Systems Ltd
Jun 2011 - Jun 2013 (2 years)
Spearheaded release validation cycles for SingTel's DWFM implementation and Rosie's EHR Connectivity Platform, maintaining 0% schedule variation. Structured multi-phase project milestone plans and coordinated cross-functional engineering teams.
Senior Functional System Analyst
Aon Hewitt
Jun 2004 - Jun 2011 (7 years)
Evaluated business requirements for enterprise healthcare benefits and Annual Enrollment implementations, mapping technical specs into enterprise database logic. Built advanced SQL algorithms and governed final code distribution to production servers.
Education
Degrees, certifications, and relevant coursework
Great Lakes Institute of Management
Post Graduate Program, Business Analytics and Business Intelligence
2015 -
Post Graduate Program in Business Analytics and Business Intelligence.
West Bengal University of Technology
Master of Computer Applications, Computer Applications
2004 -
Master of Computer Applications degree from West Bengal University of Technology.
Institute of Chartered Financial Analysts of India University
Diploma, Business Management
Diploma in Business Management from ICFAI University.
Calcutta University
Bachelor of Commerce, Commerce
Bachelor of Commerce degree from Calcutta University.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
IndiaJob categories
Skills
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