At Scrum System Pvt Ltd, I lead cross-functional teams of 20+ across product support, project delivery, and implementation. I oversee sprint planning, backlog prioritization, and daily stand-ups to align delivery with business goals.
I established governance frameworks and drove ISO/IEC 27001 documentation to support compliance with SLAs and quality benchmarks. I also monitor project expenditures and resource allocation throughout the project lifecycle.
At Genex Health Pvt Ltd, I led implementation and technical support engineers serving clients across healthcare, finance, and retail. I worked with product management and engineering on scalable products and analyzed support trends to identify product improvements.
At Birla Medisoft Pvt Ltd, I led deployment of Quanta v3.0 and resolved critical hospital project issues. I also streamlined implementation processes and delivered end-user training to support system adoption.
