hafeez abdul

Owned end-to-end Agile delivery for two concurrent global clients, managing cross-functional teams and client escalations. Improved team velocity by 20% by leading sprint planning, backlog grooming, UAT cycles, deployment coordination, and stakeholder demos.

Gathered and validated requirements for a B2B medical supply ordering platform, translating hospital/clinic needs into structured delivery artifacts. Served as Scrum Master for 2 parallel Agile teams and coordinated cross-functional delivery using use cases, process flows, and technical documentation.

Led requirements analysis and solution design for a custom B2B e-commerce and supply chain ERP platform for steel product ordering and logistics tracking. Acted as Scrum Master and client liaison for 3 full development sprints and integrated third-party logistics APIs to improve delivery visibility.

Defined and documented end-to-end digital customer onboarding journeys for UK savings and student account applications. Conducted gap analysis and process mapping to identify bottlenecks and reduce onboarding drop-off points.

Gathered requirements for a digital marketing and campaign management platform by partnering with enterprise clients including Coca-Cola and McDonald's. Coordinated UI/UX, QA, and development teams to deliver a scalable web solution and managed print production workflows for large multi-copy campaigns.

Defined requirements and delivered an aircraft parts procurement, sales, and repair tracking application for a resort-based airline. Managed preventive maintenance module updates and coordinated application rollout across the fleet.

Wrote and executed comprehensive test cases for ERP platforms across retail and supply chain domains. Transitioned from QA to business analysis, supporting pre-sales demos, client onboarding, and post-sales support for SCM/ERP implementations across South Africa, UAE, and India.

Completed a B.Tech in Computer Science at JNTU Hyderabad.