DHARANI SHRI PARAMASIVAM

I am a results-driven voice-process specialist with two years of outbound calling experience in healthcare and insurance support. I have worked as a senior representative handling customer sales and resolving medical-related queries, consistently delivering personalized service.

My background includes working with NTT Data Information Services where I handled 25+ insurance representative interactions per day, assisted with medical claims and billing, and provided detailed, patient-focused responses. I bring strong English communication skills and the ability to quickly grasp technical systems.

Academically, I hold a BE in Electronics and Communication Engineering and a solid secondary education foundation. I have completed projects including an Arduino-based fall detector and a MATLAB-based lung cancer detection filter, demonstrating practical technical and problem-solving abilities.

I am motivated to join a challenging role that builds on my voice-process, healthcare claims knowledge, and technical aptitude, while contributing reliable customer service and continuous improvement to the team.