Dhanalekshmi Sobhana

I am a dynamic Customer Service Executive with over 5 years of experience dedicated to enhancing client support and satisfaction. My journey in customer service has equipped me with the skills to analyze feedback, reduce response times, and significantly improve customer retention. I pride myself on my empathy, strong communication skills, and a detail-oriented approach, especially in high-volume environments.

During my tenure at Sutherland, I delivered prompt and effective solutions, consistently achieving top satisfaction scores. My ability to collaborate across teams has allowed me to streamline workflows and enhance service delivery. I have a proven track record of managing complex queries with professionalism and empathy, and I maintain accurate records to support compliance and service quality improvements.