Open to opportunities

Dexter Charles

@dextercharles

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Security Systems Operator skilled in CCTV monitoring, risk response, and audit-ready surveillance data management.

Saint Lucia

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What I'm looking for

I am open to roles in customer service or any other administrative role that can be executed remotely and have flexible working hours. I’m currently in a security operations role where I run command-center monitoring, protect data integrity, and handle risk response.

I’m a highly organized, disciplined Security Systems Operator and administrative professional with a proven track record in high-integrity command center monitoring, surveillance data management, and client services. I bring over three years of hybrid experience across security infrastructure, software troubleshooting, and account management.

At Saint Lucia Air and Sea Ports Authority (SLASPA), I operate advanced control room infrastructure, including multi-camera CCTV networks, alarm systems, recorders, and auxiliary communication equipment. I maintain absolute data integrity through comprehensive diagnostics and meticulous station diary, fault logs, incident logs, and maintenance records—keeping operations audit-ready.

I also support controlled perimeter operations by assisting the ID Section with the official issuance of security passes, facility keys, and data logs. I prepare precise reports for investigating officers and Senior Ports Police Supervisors, and I deliver seamless 8-hour rotating shift handovers with clear technical and operational briefings.

Before this, I strengthened day-to-day reliability and service under pressure in roles like Project Management/Research/Documentation (lead generation, structured Google Sheets databases, SOPs and training handbooks) and Assistant Manager/Supervisor/Assistant Project Manager (administration, system onboarding protocols, and compliance risk reduction through overdue expense audits). I’m known for strict confidentiality, active listening, crisis management, and clear operational communication.

Experience

Work history, roles, and key accomplishments

Current

Security Systems Operator

Current

Saint Lucia Air and Sea Ports Authority (SLASPA)

Oct 2025 - Present (8 months)

Operated port control room systems to monitor CCTV/alarm networks and maintain audit-ready incident and maintenance logs. Assisted the ID section with issuing security passes and keys, and compiled reports and technical handovers for rotating shifts to support continuous port security.

Alarm Systems Operation Incident Reports Access control systems Station Diary & Fault Logs

Current

Cashier

Current

Peter & Company Distribution Ltd

Sep 2022 - Present (3 years 9 months)

Processed 100+ daily retail and account transactions on POS terminals while verifying cash drawer counts. Resolved customer complaints and discrepancies efficiently, supporting smooth checkouts through strong product and inventory knowledge and de-escalation.

Inventory Knowledge Customer Service Complaint Resolution De escalation

Assistant Manager / Supervisor

Xraycommunications

Sep 2018 - May 2022 (3 years 8 months)

Directed daily business administration, client account configuration, and system onboarding protocols across the enterprise. Authored an employee handbook and audited overdue financial expense report backlogs to eliminate compliance risks ahead of scheduled audits, while improving executive productivity by taking on operational responsibilities.

Onboarding Expense Reporting

Project Management & Research

Broadstreet Network

Mar 2019 - Sep 2020 (1 year 6 months)

Led a target B2B lead generation initiative, capturing tens of thousands of verified profiles in a three-week window to expand the company profile. Built segmented, secured contact databases in Google Sheets and authored SOPs and training handbooks to guide administrative staff.

B2B Lead Generation Segmentation Database Security Training Handbook Development Research & Documentation

Education

Degrees, certifications, and relevant coursework

University of the People

Associate Degree in Business Administration, Business Administration

Completed 21 active credits toward an Associate degree pathway in Business Administration at University of the People.

St. Mary’s College

Caribbean Secondary Education Certificate (CSEC), General Education (CSEC)

Activities and societies: English Language (Grade I), Principles of Business (Grade I), Social Studies (Grade I), Mathematics (Grade II), Geography (Grade II), Principles of Accounts (Grade III), Biology (Grade III).

Earned a Caribbean Secondary Education Certificate (CSEC) at St. Mary’s College, graduating June 2018.