james augustin

Delivered professional customer service by handling inbound calls, identifying customer needs, and resolving inquiries efficiently. Applied company procedures to provide accurate and consistent support.

Managed daily operations of a digital media and marketing platform, overseeing marketing projects, client relationships, and team deliverables. Developed and executed digital marketing and social media strategies across multiple platforms.

Supervised customer service representatives, monitored performance, and ensured productivity and service-level expectations were met. Coached and developed team members through performance feedback and quality monitoring.

Managed day-to-day administrative activities, ensuring accurate documentation, records, reports, and internal communications. Coordinated schedules, meetings, and administrative tasks to support smooth daily operations.

Supervised and coached onboarding specialists implementing digital marketing solutions for small-business clients. Oversaw client account setup, platform configuration, and integration of websites, domains, and social media assets.

Installed, maintained, and repaired electrical wiring, circuits, fixtures, equipment, and systems. Performed installations and upgrades for residential and commercial projects.

Monitored store premises and high-risk areas to prevent theft, fraud, and unauthorized activity. Conducted security patrols and monitored CCTV systems to identify and respond to suspicious behavior.

Supervised Loss Prevention Officers and ensured security duties and loss-prevention procedures were completed effectively. Monitored store operations to prevent theft, fraud, and security risks.

Protected company property, employees, customers, visitors, and assets while maintaining a strong professional security presence. Conducted regular patrols and monitored CCTV and access points.

Installed, maintained, repaired, and upgraded residential and commercial electrical systems. Diagnosed electrical faults and system failures using testing and measuring equipment.

Completed Google Ads Measurement Certification, Google Ads Search Certification, and Google Ads Display Certification.

Completed Google Ads Search Certification.

Completed Google Ads Display Certification.

Participated in the Young Leaders of the Americas Initiative.

Completed Fundamentals of Personal Money Management.

Completed Fundamentals of Grant Writing.

Completed Fundamentals of Business Expansion.

Completed Strategies for Personal Growth and Development.

Completed Management Strategies For People and Resources.

Completed an App Design Course covering UX, UI, and design thinking.

Completed Law Enforcement Training, Loss Prevention 1-2, and other professional development courses.

Completed Loss Prevention 1-2.

Completed Multicultural Marketing.

Completed Dc- Risk Management.

Completed Sexual Harassment- Employees.

Completed Customer Service.

Completed Professionalism.

Completed Customer Service Selling Solutions.

Completed Social Media.

Completed Food safety and sanitation.

Completed Blood Borne Pathogens.

Completed Active Shooter Awareness.

Completed Business Ethics.

Completed Customer Service 1-6.

Completed Professionalism 1-6.

Completed Electrical Installation Level 1.

Completed Introduction to Hardware and Operating systems.

Completed Introduction to Software and Programming and Databases.

Completed Introduction to Networking and Storage.

Completed Introduction to Cybersecurity Essentials.

Completed Introduction to Psychology.