DC

Open to opportunities

Devon Cooper

@devoncooper

Lead Consultant and customer-focused sales professional who drives growth through outreach, retention, and consultative solutions.

What I'm looking for

I’m looking for a client-focused role where I can lead outreach, build long-term relationships, and deliver consultative solutions. I want a team that values retention, clear communication, and measurable growth.

I’m a results-driven sales and customer service professional with experience in business ownership, client relations, lead generation, and consulting. I focus on building strong relationships and turning outreach into real opportunities.

As an Owner & Operations Manager, I managed customer communications, appointment scheduling, client follow-up, and customer retention efforts. I also led staff supervision and sales operations while maintaining customer records, running marketing campaigns, and strengthening customer loyalty.

Since 2022, I’ve been working as a Lead Consultant, managing client accounts and generating new business opportunities. I provide customized solutions by maintaining customer relationships, conducting outreach, and delivering support that helps clients move forward with confidence.

Earlier roles reinforced my reliability in fast-paced, customer-facing environments. From my Lawncare Specialist work resolving concerns and supporting customer satisfaction to my current Pre-Apprentice Electrical Trainee experience, I bring teamwork, communication, and problem-solving to everything I do.

Experience

Work history, roles, and key accomplishments

HA

Current

Pre-Apprentice Electrical Trainee

Current

HBI BuildStrong Academy

Jan 2025 - Present (1 year 5 months)

Completed pre-apprentice electrical training with a focus on reliability, teamwork, communication, and problem-solving in a fast-paced environment.

Teamwork Communication Problem Solving Reliability Time Management Fast Paced

SL

Current

Lead Consultant

Current

Sackster Unlimited Consulting LLC

Jan 2022 - Present (4 years 5 months)

Managed client accounts and maintained customer relationships while generating new business opportunities through outreach. Provided customized solutions and supported ongoing client engagement.

Client Management Lead Generation Outreach Appointment Setting Customer Relationship Management Customer Retention Conflict Resolution Relationship Building Sales Consulting CRM

BT

Owner & Operations Manager

Beauty Trap 916

Jan 2021 - Jan 2023 (2 years)

Owned and operated a beauty salon, managing customer communications, appointment scheduling, client follow-up, and customer retention. Supervised staff, ran sales operations, maintained customer records, and executed marketing campaigns.

Customer Retention Outbound Calling Appointment Setting Customer Service CRM Data Entry Marketing Campaigns Staff Supervision Sales Operations Relationship Building

VS

Lawncare Specialist

Von's Lawncare Service

Jan 2010 - Jan 2022 (12 years)

Communicated with customers, resolved concerns, and maintained high customer satisfaction throughout lawncare service delivery. Supported strong client relationships through consistent service and follow-up.

Customer Service Communication Conflict Resolution Customer Satisfaction Relationship Building Customer Retention Scheduling coordination

Education

Degrees, certifications, and relevant coursework

DS

Danville High School

High School Diploma, High School

Earned a High School Diploma from Danville High School.

HA

HBI BuildStrong Academy

Pre-Apprenticeship Training Program, Pre-Apprenticeship Training

Completed a Pre-Apprenticeship Training Program at HBI BuildStrong Academy.

Tech stack

Software and tools used professionally

Gmail

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