Mackenzie Thompson

I’m a high-performance Sales and Operations professional with a proven track record in high-volume account coordination, lead conversion, and client retention. I navigate complex negotiations and de-escalate high-stakes situations with a direct, results-focused approach.

As a Founder/Business Development & Client Success, I direct the full client lifecycle, including high-touch onboarding and strategic retention initiatives to maximize long-term account value. I act as a primary support lead, using behavioral coaching and mindset strategies to help clients navigate complex challenges and ensure 100% of client goals are met efficiently.

I’m also driven by operational excellence—managing 1,000+ service workflows annually with a 98% accuracy rate. In my operations work, I spearheaded digital delivery systems that cut processing time by 50%, while coordinating 1,000+ complex filings annually under strict regulatory deadlines.

I bring strong stakeholder and client-facing capability: I’ve served as the primary liaison for IRS and State authorities to resolve complex disputes and protect client interests. I oversee intake for hundreds of clients, ensuring data integrity, technical readiness, and seamless billing administration, while supporting structural setup and permitting for 60+ new business entities per year.