DEV KUMAR

I’m a customer service associate focused on enhancing customer satisfaction and loyalty through effective problem-solving and empathetic communication. I enjoy turning complex complaints into clear, workable next steps while keeping the customer experience calm and respectful.

At TechMahindra, I provided excellent customer support and guidance while handling complex complaints. I maintained loyal customer relationships by resolving issues calmly and professionally, de-escalating tense situations when needed, and addressing product-related questions, feedback, and complaints quickly and accurately.

Previously at TeleperformanceGlobalService, I worked as a customer service executive by answering phones, explaining the company’s products and services, and contacting existing and prospective customers using scripts. I supported customers by asking the right questions, understanding their specifications, resolving queries and issues, and suggesting solutions based on their needs.

I bring strong relationship building, communication skills, time management, and operations management to every interaction. My professional ethos is simple: understand the customer, respond with empathy, and ensure the outcome feels helpful—not just completed.