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Abhhra Basu [Work]

@abhhra

Customer-focused BPO professional skilled in voice and chat support. While maintaining the quality score and customer satisfaction.

India

Message

What I'm looking for

I seek a customer-support role in a fast-paced contact center where I can use voice/chat expertise, AC3/CRM skills, and teamwork to improve customer satisfaction and meet performance targets.

I am a customer-focused BPO professional with hands-on experience in both voice and chat processes, consistently delivering accurate and professional support.

At Tech Mahindra I handle multiple simultaneous chats and calls, maintain quality standards and response times, and follow company policies and SOPs to ensure reliable service.

Previously at Teleperformance India I managed inbound customer calls, resolved queries efficiently, documented interactions using AC3 tools, and met performance targets in a high-pressure environment.

I bring strong communication, active listening, time management, multitasking, CRM/AC3 tool experience, and a collaborative approach to improving customer satisfaction and operational performance while maintaing the quality.

Experience

Work history, roles, and key accomplishments

Current

Blended Process Executive

Current

Tech Mahindra

Aug 2025 - Present (7 months)

Handle customer queries via chat and voice, maintaining quality standards, response SLAs, and SOP compliance while managing multiple concurrent chats to improve resolution speed.

Chat Support CRM Multitasking Time Management Quality Assurance Outbound Calling

Voice Process Associate

Teleperformance India

Mar 2025 - Jul 2025 (4 months)

Managed inbound customer calls, resolved queries efficiently, and documented interactions using AC3 tools while meeting call quality and performance targets in a high-pressure environment.

Inbound Calls CRM Performance Targeting Documentation Pressured Environment