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Devi Oktarina

@devioktarina

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Remote Operations & Administrative Support | E-commerce & Customer Service Specialist | Detail-Oriented | Global Ready

Indonesia

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What I'm looking for

I seek remote roles in administrative support or customer success with collaborative cultures, clear processes, and opportunities to optimize operations and contribute to revenue growth.

I am a detail-oriented Remote Operations and Administrative Specialist with over two years' experience supporting customer service, booking coordination, and multi-channel operations. I consistently managed 1,000+ monthly reservations across OTA platforms while maintaining high accuracy and strong customer satisfaction.

My background includes administrative support, email and live chat communication, CRM and extranet management for Booking.com, Agoda, Traveloka, and Tiket.com, and reliable data and report preparation using Excel and Google Workspace. I contributed to measurable outcomes, including supporting 40% year-over-year online revenue growth and sustaining 90%+ satisfaction ratings.

I work effectively in remote environments, coordinate cross-functionally with front office and operations teams, and prioritize clear communication, fast accurate typing, and process-driven execution to deliver consistent results.

Experience

Work history, roles, and key accomplishments

Reservation and E-commerce

Grand Zuri Hotel

Sep 2022 - Feb 2025 (2 years 5 months)

Managed 1,000+ monthly reservations across OTA platforms, maintained 9.0+/10 customer satisfaction, prepared daily revenue reports, and coordinated cross-functional teams to support a 40% YoY online revenue growth.

Booking.Com Traveloka Customer Support Excel Google Sheets Revenue

Cashier & Customer Service

Restoran Lembayung

Oct 2021 - Sep 2022 (11 months)

Processed 500+ monthly cash and digital transactions, performed daily cash reconciliation and inventory tracking, and maintained 90%+ customer satisfaction through front-line service and issue resolution.

Point of Sale Customer Service Transaction Processing Administrative Documentation Communication Data Entry

Education

Degrees, certifications, and relevant coursework

STMIK Bina Nusantara Jaya

Bachelor of Information Systems, Information Systems

Grade: 3.70

Bachelor of Information Systems with coursework in Database Management, Business Analytics, E-Commerce Systems, and Project Management; graduated with a GPA of 3.70.