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Devin DiNardo

@devindinardo

Product operations professional at Scopely who improved Scrabble GO live-event QA and tested a rewarded-video change that lifted ARPDAU 4.89%.

United States

Message

What I'm looking for

I'm seeking a remote individual contributor role in product, business, customer success, or content operations.

At Scopely, I coordinated Scrabble GO live events and promotions across Engineering, QA, Tech-Art, and Analytics. I built a QA tracking system that reduced implementation errors and clarified handoffs between Live Operations and Server teams.

I used Looker to report on engagement, retention, and average revenue per user, and ran a rewarded-video test whose one-video variant showed a 4.89% ARPDAU uplift. Earlier, at Shipwire, I improved project completion by 200% through process improvements and stronger coordination between service representatives and warehouse managers.

Experience

Work history, roles, and key accomplishments

Head of Live Operations

Scopely, Inc.

Jul 2022 - May 2026 (3 years 10 months)

Owned recurring live event and promotion delivery, coordinating monthly and quarterly content roadmaps with Engineering, QA, Tech-Art, and Analytics. Built and maintained a QA tracking system for live event configurations, reducing implementation errors and clarifying handoffs.

Looker QA Tracking Content Roadmaps A B Testing KPI Reporting Cross functional Delivery Requirements Documentation

Senior Live Operations Manager

Scopely, Inc.

Sep 2020 - Mar 2022 (1 year 6 months)

Increased Arena tournament participation by 10% through game data analysis and iterative tournament format optimization. Coordinated annual and monthly Tile Collection and Arena roadmaps with Product, Analytics, and Engineering.

Game Analysis Tournament Optimization Roadmapping Cross functional Coordination

Live Operations Manager

Scopely, Inc.

Aug 2019 - Sep 2020 (1 year 1 month)

Managed day-to-day live service delivery, coordinated resolution of live issues, and used performance metrics to prioritize content and process improvements.

Live Operations Issue Resolution Performance Metrics Process Improvement

Customer Service Representative

MonthlyClubs.com

Feb 2019 - Aug 2019 (6 months)

Resolved order, account, and product issues; maintained customer records and followed through on corrections and shipment inquiries. Collected customer information for product and service reports and partnered with Marketing to support customer loyalty.

Customer Service Account Support Record keeping Marketing Collaboration

Customer Success Manager

ShippingTree

Sep 2018 - Feb 2019 (5 months)

Served as the support contact for up to 16 accounts, coordinating rush orders, inbound inventory deliveries, and hands-on value-added service projects.

Customer Success Account Management Order Coordination Inventory Management

Value-Added Services Manager

Shipwire

Nov 2016 - Mar 2017 (4 months)

Increased global value-added services project completion by 200% through process improvements and stronger coordination between service representatives and warehouse managers. Built Salesforce dashboards tracking project and warehouse performance.

Salesforce Project Management Process Improvement KPI Reporting Billing Forecasting

Value-Added Services Assistant Manager

Shipwire

Feb 2016 - Nov 2016 (9 months)

Supported value-added services operations, coordinating with service representatives and warehouse managers to improve project completion and operational visibility.

Salesforce Project Coordination Operations KPI Reporting

Value-Added Services (Project Management)

Shipwire

Jul 2015 - Feb 2016 (7 months)

Translated customer needs into project requirements and coordinated with Operations and warehouse teams to support on-time, on-budget delivery.

Project Management Requirements Gathering Operations Coordination

Community Manager (Social Media)

BodyChange Inc

Jan 2014 - Feb 2016 (2 years 1 month)

Planned and executed monthly social content calendars, maintained daily blog content, and used performance analytics to refine engagement strategy. Grew ChangeTime Facebook likes from 13,376 to 248,934 and launched a Facebook group supporting a 10-week customer challenge.

Social Media Content Calendar Analytics Community Engagement Facebook

Customer Advocate

Shipwire

Apr 2015 - Jul 2015 (3 months)

Served as a customer advocate, addressing customer needs and coordinating with internal teams to resolve issues and improve service delivery.

Customer Advocacy Issue Resolution Communication Skills

Social Media Consultant

Digital Media Academy

Dec 2014 - Feb 2015 (2 months)

Developed channel strategy and created a weekly reporting workflow to review social performance and improve team execution.

Social Media Strategy Reporting Channel Management

Game Master Level III

Aeria Games

Jul 2013 - Jan 2014 (6 months)

Coordinated customer feedback, bugs, and retention issues with Production, QA, and Marketing; created spreadsheet tools for promotional rewards and supported game maintenance.

Customer Feedback Bug Tracking Retention Spreadsheets Game Maintenance