Open to opportunities

Daniela Metcalf

@danielametcalf

Message

I build trusted client relationships and improve operations to drive retention and customer success.

United States

Message

What I'm looking for

I'm looking for a remote-first customer success or client operations role where I can build trusted relationships, improve processes from customer feedback, collaborate across teams, and help drive retention.

I've built and led Peachy Clean around outcome-focused client service, achieving 95% client retention and a five-year #1 Nextdoor neighborhood ranking. I turn client feedback into practical operational improvements while managing budgets, vendors, and team coordination.

At Election Systems & Software, I supported sales and account management teams as a central point of contact, coordinating cross-department communication, vendors, client-facing logistics, expense reports, and invoice approvals.

My technical foundation includes QA testing at Electronic Arts, where I worked with development teams in Agile sprint cycles, documented reproducible issues, and performed regression testing. I also bring operational, reporting, budgeting, and executive-support experience from Apple and Keurig Dr Pepper, backed by a Computer Information Systems degree, Professional Scrum Master I certification, and project management training.

Experience

Work history, roles, and key accomplishments

Current

Founder & Operations Lead

Current

Peachy Clean

Jan 2021 - Present (5 years 7 months)

Founded and led a client services business, achieving 95% client retention and a five-year #1 Nextdoor neighborhood ranking. Managed budgeting, vendor relationships, and team coordination while translating client feedback into operational improvements.

Customer Retention Operations Management Budgeting Vendor Management Team Coordination Process Improvement Customer Relationship Management

Operations & Financial Support Coordinator

Election Systems & Software

Mar 2024 - May 2025 (1 year 2 months)

Served as central point of contact for sales and account management teams, coordinating cross-departmental communication and vendor relationships. Processed expense reports and maintained records for account-level reporting and audit requirements.

Sales Support Account Management Vendor Management Expense Reporting Record keeping Coordination

Administrative Assistant & Payroll Support

Keurig Dr Pepper

Jan 2014 - Dec 2018 (4 years 11 months)

Managed executive calendars and coordinated meetings and logistics across multiple sites. Prepared KPI and summary reports for executive leadership.

Calendar Management Meeting Coordination Reporting KPI Reporting

Administrative Assistant & Budget Coordinator

Apple Inc.

Jan 2010 - Dec 2014 (4 years 11 months)

Supported a department of 200+ engineers with logistics, onboarding, and internal events. Processed P-Card statements and reconciled monthly budget allocations.

Logistics Onboarding Event Coordination Budget Reconciliation P Card

QA Tester

Electronic Arts

Jan 2004 - Dec 2010 (6 years 11 months)

Collaborated with development teams in Agile, sprint-based workflows to identify and resolve issues before release. Documented technical issues and performed regression testing across iterative build cycles.

Agile SDLC Regression Testing Issue Tracking Documentation