Ameer Mullen Jr
@ameermullenjr
Certified ScrumMaster and SaaS operations specialist focused on AI-driven efficiency.
United StatesWhat I'm looking for
I am a disciplined, systems-focused Certified ScrumMaster with hands-on experience in SaaS operations, AI automation, and process improvement. I coordinate remote teams, lead onboarding workflows, and scale digital systems to improve operational efficiency.
My background includes streamlining cross-functional communication using async Agile workflows, implementing sprint reviews to boost accountability, and ensuring audit readiness through detailed compliance documentation. I also have direct customer-facing experience managing high-volume operations and complex scheduling.
As a co-founder on a SaaS plugin launch and contributor to an AI-powered story platform, I reduced execution bottlenecks and manual workloads by around 60% through automation, API orchestration, and async systems. I design product sites and marketing assets using Framer and AI tools to support go-to-market efforts.
I hold a Google Project Management Professional Certificate, a CompTIA A+ Core 1 pass, and a Certified ScrumMaster credential, and I am pursuing a CAPM to deepen formal project-management knowledge. I am remote-ready, available immediately, and eager to contribute to Customer Success, SaaS Operations, or Project Management teams.
Experience
Work history, roles, and key accomplishments
Behavioral Health Tech / Project Support
Behavior Frontiers
Apr 2024 - Present (1 year 6 months)
Streamlined cross-functional communication using async Agile workflows, ensured audit readiness with compliance documentation, and implemented weekly sprint reviews that improved accountability and cycle completion rates.
Respite Care Provider
Aveanna Healthcare
Jul 2021 - Present (4 years 3 months)
Managed complex scheduling and compliance records across multiple households while building trust and retention through empathetic, clear communication under pressure.
Team Lead / Customer Operations
Subway
Jan 2022 - Feb 2024 (2 years 1 month)
Directed 200+ daily orders and optimized staff scheduling under high volume, maintaining workflow continuity through rapid conflict resolution and adaptive leadership.
Education
Degrees, certifications, and relevant coursework
PIProject Management Institute
Certified Associate in Project Management (CAPM), Project Management
2025 -
Enrolled in the Certified Associate in Project Management (CAPM) program with expected completion on 11/30/2025.
WUWestern Governors University
Bachelor of Science, Business Administration, Management
2023 -
Pursuing a Bachelor of Science in Business Administration with a focus on Management; estimated graduation in 2026.
COCompTIA
CompTIA A+ Core 1, Information Technology
2025 - 2025
Passed the CompTIA A+ Core 1 exam in 2025, demonstrating foundational IT hardware and troubleshooting knowledge.
SAScrum Alliance
Certified ScrumMaster, Agile / Scrum
2025 - 2025
Awarded Certified ScrumMaster® credential on 08/31/2025 to validate Agile and Scrum facilitation skills.
CGCoursera / Google
Google Project Management Professional Certificate, Project Management
2025 - 2025
Completed the Google Project Management Professional Certificate (v2) in July 2025 to develop practical project-management skills.
CGCoursera / Google
Google IT Support Certificate, Information Technology
2023 - 2023
Completed the Google IT Support Certificate in October 2023 to gain foundational IT support skills.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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