Open to opportunities

Devendra Kurmi

@devendrakurmi

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Experienced Associate Product Manager with a strong analytical background.

India

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What I'm looking for

I am looking for a role that fosters innovation, collaboration, and growth opportunities.

With over 15 years of experience in Analytical and Product Management, I have honed my skills in Regulatory IT, Financial IT services, and the Telecom domain. My journey has been marked by a commitment to delivering customer-focused solutions through collaborative leadership and effective communication. I thrive in cross-functional environments, ensuring that projects meet their timelines and deliverables while aligning with business needs.

Currently, as an Associate Product Manager at IRIS Business Services Limited, I lead the development of critical applications for the South African Reserve Bank, successfully launching multiple modules on schedule. My previous roles as a Senior Business Analyst and Business Analyst have equipped me with a deep understanding of product requirements and user experience, driving significant improvements in app performance and customer satisfaction. I am passionate about leveraging my expertise to create innovative solutions that enhance user engagement and operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Associate Product Manager

Current

IRIS Business Services Limited

Aug 2023 - Present (1 year 9 months)

Leading the FMS workstream for the development of the iFile application for the South African Reserve Bank. Successfully launched MVP1A and deployed multiple modules, collaborating with cross-functional teams to ensure project execution and stakeholder engagement.

Agile Scrum Jira Confluence Figma Quality Assurance Resource Management Vendor Management

Senior Business Analyst

Zebpay

Jul 2021 - Jun 2023 (1 year 11 months)

Crafted PRDs for web and mobile app modules, proposed scalable solutions, and led blockchain ideas for product enhancements. Improved app performance and user engagement through effective collaboration and optimization strategies.

Blockchain API Integration Fast Redemption Process Agile Scrum Customer Engagement Project Management

Business Analyst

63 Moons Technologies

Oct 2018 - Jul 2021 (2 years 9 months)

Refined the product backlog for Brokerage Technology Solutions and executed UAT, ensuring quality and performance. Served as a Scrum Master, improving team efficiency and delivering high-quality products.

UAT Scrum Master Capital Markets Agile Methodologies Process Improvement

Team Leader

Tata Consultancy Services (TCS)

Apr 2012 - Jul 2018 (6 years 3 months)

Led a team in offshore Australian Telecom Operations, improving performance metrics and reducing attrition through coaching. Recognized for quality performance and process improvements.

Team Leadership Quality Assurance Process Improvement Coaching Performance Metrics Client Communication Training Reporting

Customer Relations Advisor

Vodafone Hutchison 3Global Services

Apr 2010 - Apr 2012 (2 years)

Provided technical support for mobile and data services, achieving high customer satisfaction ratings and reducing churn through effective service delivery.

Technical Support Customer Satisfaction Problem Solving Communication Skills Customer Retention Performance Metrics Service Delivery

Senior Analyst

KPMG India Private Limited

Apr 2007 - Mar 2010 (2 years 11 months)

Executed background screenings and automated MIS processes, improving efficiency and accuracy in client account servicing and risk management.

Automation Client Servicing Risk Management Excel Macros Reporting Process Improvement Data Analysis

Senior Customer Support Executive

Intelenet Global Services Limited

Jun 2005 - Sep 2006 (1 year 3 months)

Managed offshore mortgage loan applications and credit card fraud monitoring, ensuring high-quality service and compliance with client standards.

Credit Card Fraud Monitoring Compliance Customer Support Quality Assurance Service Delivery Process Management Client Communication Problem Solving

Customer Relation Associate

Epicenter Technologies Private Limited

Feb 2004 - Oct 2004 (8 months)

Performed credit card sales and quality assurance for US clients, contributing to sales growth and service quality.

Sales Quality Assurance Client Communication Performance Metrics Problem Solving Service Delivery Sales Strategy

Laboratory Instructor

Mumbai University and Maharishi Dayanand College

Jun 2003 - Dec 2003 (6 months)

Responsible for lab equipment maintenance and coaching students in physics experiments, ensuring adherence to curriculum standards.

Lab Maintenance Physics Coaching Curriculum Development Student Engagement Equipment Management Experimentation Technical Skills Communication

Education

Degrees, certifications, and relevant coursework

Welingkar Institute

Post Graduate Diploma in Management, Management

2019 - 2021

Completed a Post Graduate Diploma in Management with a focus on IT Projects, equipping with skills in project management, analytical thinking, and strategic planning.