hardi jain

Conducted 15+ user interviews to understand pain points, refined front-end, reducing customer support queries by over15%.
● Coordinated the design and delivery of customized merchant decks, aligning with specific merchant requirements, resulting in a 20% increase in merchant satisfaction.

Achieved a 40% reduction in manual review efforts by leveraging automation tools, allowing for a more strategic focus on identifying and resolving critical issues in fund administration.
Accomplished a 20% increase in operational efficiency by developing and implementing automated templates, reducing manual intervention in reviewing tasks performed by third-party fund administrators.

Successfully enhanced the user documentation, leading to a 15% increase in user adoption rates by providing clear instructions on tool functionalities and processes.

Accomplished a 25% improvement in user experience by actively participating in usability testing, identifying pain points, and implementing user-centric improvements to the automation tool.

Led and empowered a team of 4 junior accountants, resulting in a 20% improvement in task efficiency and a 15% reduction in error rates through strategic guidance and mentorship.
Recognized trends and anomalies in financial data sets, enabling the detection of irregularities during auditing processes resulted in a 30% reduction in financial discrepancies.

Collaborate with cross-functional teams to review and optimize Standard Operating Procedures (SOP), leading to a 30% increase in process efficiency.
Managed relationships with key stakeholders, resulting in a 20% increase in cross-departmental collaboration.