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Devanshu Saboo

@devanshusaboo

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I resolve Microsoft 365 helpdesk incidents and manage endpoints, identities, and network troubleshooting.

Ireland

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What I'm looking for

I'm looking for an IT support role where I can resolve L1/L2 incidents, manage Microsoft 365 and endpoint environments, collaborate with technical teams, and continue building cybersecurity and network support experience.

At Punekar Educational Initiatives, I delivered L1/L2 technical support for 200+ users across Microsoft 365 and Google Workspace, resolving incidents and service requests within SLA targets.

I managed 30+ daily tickets through ServiceNow and achieved a 90% first-call resolution rate. My work included remote and deskside support, new-hire laptop provisioning, Active Directory user lifecycle management, SaaS administration, IT asset records, patch management, and endpoint health checks.

I combine an MSc in Cybersecurity and CCNA certification with practical experience across Windows, macOS, networking, and automation. I’ve used Microsoft Copilot and Claude to draft PowerShell and Ruby scripts for bulk user provisioning and faster ticket documentation.

Experience

Work history, roles, and key accomplishments

IT Support Engineer

Punekar Educational Initiatives

Dec 2023 - Jan 2025 (1 year 1 month)

Provided L1/L2 technical support for 200+ users across Microsoft 365 and Google Workspace, managing 30+ incidents daily with a 90% first-call resolution rate. Supported user lifecycle in Active Directory and collaborated with network, security, and cloud teams on escalated issues.