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Adriano Chiovati

@adrianochiovati

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Senior IT Systems & Modern Workplace Administrator specializing in cloud identity and GenAI automation.

Ireland

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What I'm looking for

I’m looking for a modern IT role where I can lead cloud workplace operations, strengthen identity/security, and use Generative AI to automate workflows—improving end-user productivity and driving digital transformation with strong SLA ownership.

I’m a results-driven Senior IT Systems Administrator with 15+ years of progressive experience managing enterprise cloud environments, identity access management, and modern workplace ecosystems. I’ve built and optimized solutions across Google Workspace, Microsoft 365/Azure AD/Entra ID, Okta, and AWS, with a focus on process automation, SaaS license optimization, and end-user enablement.

In recent roles, I’ve spearheaded internal “AI Champion” training on Generative AI capabilities (including Gemini and Claude) to streamline daily IT workflows and elevate productivity. I design and implement automated onboarding/offboarding and end-user deployment processes, serve as a Tier 2/3 escalation point with strong SLA discipline, and audit licensing to eliminate redundancy and improve cost control. I’m also hands-on with enterprise security and lifecycle management across endpoints, patching, and collaboration platforms, and I enjoy driving modern digital transformation through practical, measurable improvements.

Experience

Work history, roles, and key accomplishments

Current

IT Systems Administrator

Current

Coupa Software

Jan 2023 - Present (3 years 6 months)

Administers and optimizes global SaaS and identity management infrastructure across Google Workspace, Microsoft 365, Okta, Mimecast, Azure, Slack, Jira, and Confluence. Leads Generative AI enablement, builds automated IT workflows, optimizes SaaS licensing, and provides Tier 2/3 escalation support while maintaining SLA commitments.

Google Workspace Microsoft 365 Okta Mimecast Azure Slack Jira Confluence Generative AI Gemini Claude Workflow Optimization Escalation Support SLA Management

Lead IT Support Engineer

Brightflag

Mar 2020 - Dec 2022 (2 years 9 months)

Managed global IT infrastructure across Office 365, Azure, Active Directory, Google Workspace, AWS, and JumpCloud. Engineered an open-source VPN architecture, automated onboarding workflows, and oversaw device lifecycle and endpoint security for MacOS and Windows fleets.

Office 365 Azure Active Directory Google Workspace AWS JumpCloud IT Automation Onboarding Endpoint management MacOS Windows Endpoint Security Software Distribution

Internal IT Support Engineer

Oneview Healthcare

Jul 2017 - Feb 2020 (2 years 7 months)

Administered Microsoft cloud systems, Group Policy Objects (GPOs), and patch management using WSUS and SCCM. Built application packaging and deployment pipelines for enterprise compliance and provided 2nd/3rd level support to employees across global offices.

Group Policy WSUS SCCM Patch Management Application Packaging 2nd Level Support

Technical Analyst

Interaction

Oct 2016 - Jul 2017 (9 months)

Provided Tier 2/3 technical support, including bug tracking and system integration for B2B client accounts. Configured and deployed Data Collection Agents and enterprise patching solutions.

Tier 2 Support System Integration

Onsite Engineer & Tier 2/3 Support

MJ Flood Technology

Apr 2013 - Sep 2016 (3 years 5 months)

Architected and executed cloud migrations to Office 365 for telecom clients, including Cutover, Staged, and IMAP migration approaches. Deployed mobile device management using Citrix XenMobile/NetScaler and Microsoft Intune, and managed migrations of support mail environments and ticketing systems during a corporate transition from O2.ie to Three.ie.

Office 365 Migration IMAP Mobile Device Management (MDM)Citrix NetScaler Microsoft Intune Email Migration

Technical Support & Project Specialist

HP / CPL Managed Services

Nov 2008 - Jan 2013 (4 years 2 months)

Delivered Tier 2 cloud engineering support for Microsoft Office 365 and Forefront Online Protection for Exchange (FOPE). Selected for an international project in Budapest to standardize helpdesk operations and improve SLA performance metrics.

Microsoft Office 365 Helpdesk operations SLA