sujeevreddy Garlapati

I am a results-driven IT Support & Systems Engineer with 3.5 years of hands-on experience in enterprise IT support, system administration, and incident management. I focus on maintaining secure, highly available systems while applying ITIL best practices to meet SLA targets.

I have administered Windows and Linux environments, managed Active Directory for 300+ users, and maintained 50+ servers with 99.9% uptime through proactive monitoring. I routinely automate provisioning and administration tasks using PowerShell and Bash to reduce manual effort and improve efficiency.

My cloud and security experience includes AWS, Azure fundamentals, IAM, MFA, Conditional Access, and monitoring tools like Nagios and CloudWatch. I also manage endpoint solutions using Intune, Autopilot, and SCCM, supporting deployment, patching, compliance, and lifecycle management for large device estates.

I deliver high-quality 24x7 Level-2 support, maintain VDI/Citrix environments, and ensure meeting-room/AV readiness for critical events. I pursue continuous learning—holding AWS certifications and completing an MSc in Computing—to better architect resilient hybrid IT solutions.