Shandra Palmer

I am a motivated customer service professional with hands-on experience providing high-quality online and in-person support across retail, hospitality, and telecom industries.

At TELUS I resolved digital inquiries, technical issues, and billing concerns to maintain customer satisfaction; in retail and hospitality I delivered personalized service, managed transactions and reservations, and ensured positive guest experiences.

I hold recent certifications in customer support, remote work best practices, and AI-assisted support tools, and I am completing a Wildfire and Silviculture program to broaden my technical skill set and safety training.

I bring strong conflict resolution, CRM and ticketing system experience (Salesforce, Zendesk), live chat and email communication skills, and a commitment to efficient, empathetic assistance that supports team goals and customer retention.