Shandra Palmer
@shandrapalmer
Customer-focused support specialist delivering empathetic, efficient online and in-person service.
What I'm looking for
I am a motivated customer service professional with hands-on experience providing high-quality online and in-person support across retail, hospitality, and telecom industries.
At TELUS I resolved digital inquiries, technical issues, and billing concerns to maintain customer satisfaction; in retail and hospitality I delivered personalized service, managed transactions and reservations, and ensured positive guest experiences.
I hold recent certifications in customer support, remote work best practices, and AI-assisted support tools, and I am completing a Wildfire and Silviculture program to broaden my technical skill set and safety training.
I bring strong conflict resolution, CRM and ticketing system experience (Salesforce, Zendesk), live chat and email communication skills, and a commitment to efficient, empathetic assistance that supports team goals and customer retention.
Experience
Work history, roles, and key accomplishments
Delivered high-quality customer support via digital platforms, resolving inquiries, technical issues, and billing concerns to improve customer satisfaction and issue resolution times.
Sales Associate
Suzannes
Apr 2021 - Aug 2024 (3 years 4 months)
Provided personalized customer service by assisting shoppers with styling and product selection, maintained displays, processed transactions, and supported a positive shopping experience.
Guest Service Agent
St Eugene Resort and Casino
Aug 2015 - Apr 2021 (5 years 8 months)
Managed guest check-ins/outs, reservations, and inquiries while resolving issues to ensure a welcoming environment and smooth guest experiences.
Education
Degrees, certifications, and relevant coursework
Wildfire and Silviculture Program
Certificate, Wildfire and Silviculture
2025 - 2025
Completed certifications in wildfire suppression, first aid, danger tree assessment, pesticide application, utility tree work, and safe equipment operation while learning GPS, mapping, silviculture, forest health, and hazard awareness.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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