Open to opportunities

Destiny Wuche

@destinywuche

Message

Adaptable customer-service professional with legal training and strong conflict-resolution skills.

Nigeria

Message

What I'm looking for

I seek a role where I can apply my customer service and mediation skills within a collaborative team, with opportunities for professional growth and increasing responsibility.

I am a goal-oriented customer service professional with legal training (LLB and B.L.) and a strong commitment to delivering exceptional customer experiences.

I have hands-on experience resolving customer inquiries and complaints in fast-paced service environments, working for Zeekem and Genesis Group (Skybar), where I prioritized clear communication and timely resolution.

My leadership roles during national service and in organizational teams reflect my ability to manage finances, lead delegations, and drive group success in events and projects.

I combine customer-service excellence, time management, and problem-solving with formal mediation credentials and active memberships in professional legal and mediation associations.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Zeekem

Jan 2023 - Jan 2025 (2 years)

Handled customer inquiries via phone and email, resolved complaints efficiently, and recommended solutions to prevent recurrence, improving response quality and satisfaction.

Customer Service Email Support Escalation Management Active Listening Microsoft Office

Customer Care Representative

Genesis Group of Companies (Skybar)

Jan 2021 - Jan 2023 (2 years)

Engaged with patrons to ensure dining satisfaction, documented and resolved customer complaints, and mediated conflicts over orders to maintain service quality.

Customer Care Conflict Resolution Communication Active Listening Microsoft Office