Destiny Torres

-Handled high-volume inbound calls via Genesys, resolving inquiries, billing complaints, and shipping issues.
-Verified high-risk accounts to prevent unauthorized changes and maintain compliance.
-Built weekly metrics dashboards in Amplify tracking call volumes, handle times, and trends.
-Collaborated via Slack/Zoom and updated CRM/data entries to boost satisfaction and lower repeat contacts.

-Selected and purchased quality groceries using barcodes/receipts, maintaining a 4.9 rating and 98% satisfaction.
-Communicated real-time substitutions with photos to minimize refusals and address notes.
-Used GPS navigation across Central Texas to safely deliver perishables on time in insulated bags.
-Partnered with store managers, logged stock locations, and returned unneeded items.

-Answered urgent safety calls for altercations, route deviations, and medical emergencies.
-De-escalated tense situations, prioritizing user physical and psychological well-being.
-Investigated incidents, generated Jira tickets for Level A/B emergencies, and kept detailed compliance logs.
-Facilitated key communications and information requests with local law enforcement agencies.

-Operated forklifts, tuggers, and pallet jacks to feed materials to production lines; worked flexible shifts.
-Led daily operations, trained/coached team members, enforced safety/PPE, and optimized warehouse layout via 5S.
- Managed WMS work orders, cycle audits, and Excel logs to improve pick accuracy and eliminate shortages.
-Executed emergency material transfers to prevent line downtime.

-Managed freight receiving, unloading, and stocking to maximize product availability across all channels.
-Optimized storage capacity to lower logistics costs and safely operated pallet jacks.
-Conducted counts, resolved stock discrepancies, and aligned planograms to eliminate shelf gaps.
-Processed vendor returns/RMAs, repaired damaged packaging, and picked orders for rapid fulfillment.

-Managed inventory, reconciled physical counts with ERP systems, and minimized shrink.
-Processed freight, managed vendor returns, implemented FIFO rotation, and safely operated warehouse machinery.
-Led overnight shifts, coached new hires, and optimized dock workflows to improve receiving speed.
-Partnered with merchandising to set promotional par-levels and prevent stockouts.

-Picked, packed, and shipped online orders
(BOPIS/BOSS) using locker systems for high accuracy.
-Received freight, inspected shipments, flagged damaged goods, and maintained precise inventory.
-Executed visual merchandising and planograms to boost engagement and sales.
-Replenished sales floor and fitting rooms during peak hours; kept store clean, organized, and provided great customer service.