HWHanna Willson
@hannawillson
Goal-driven leader with 8+ years in customer service and operations.
United StatesWhat I'm looking for
I am a goal-driven, process excellence leader with over 8 years of experience in customer service and warehouse operations. My career has been marked by a commitment to excellence, demonstrated through my ability to manage multiple tasks with minimal errors while maintaining a strong work ethic. I thrive in high-pressure environments, ensuring that operations run smoothly and efficiently.
In my most recent role as Inventory Control Supervisor at Quiet Logistics, I successfully oversaw all inventory transactions for multiple clients, managed a team of 20 associates, and ensured that cycle count completion was met with 100% accuracy. My leadership skills were further showcased as I created operational training SOPs and implemented procedures that improved overall efficiency. I am passionate about fostering a collaborative team environment and am dedicated to achieving operational excellence.
Throughout my career, I have consistently demonstrated my ability to communicate effectively, manage performance, and resolve issues promptly. I am excited to bring my expertise in inventory management and team leadership to a new opportunity where I can contribute to the success of the organization.
Experience
Work history, roles, and key accomplishments
Inventory Control Supervisor
Quiet Logistics
Mar 2023 - Present (2 years 3 months)
Oversaw all inventory transactions for multiple clients and managed a team of 20 associates independently. Tracked and planned labor hours, ensured 100% accuracy in cycle count completion, and performed quality audits on shipments.
Operations Training Supervisor
Quiet Logistics
Sep 2022 - Present (2 years 9 months)
Monitored over 100 associates to ensure UPH targets were met and managed daily building opening and closing operations. Created operational training SOPs, implemented procedures, and ensured daily SLA compliance.
Outbound Shift Lead
Quiet Logistics
Aug 2021 - Present (3 years 10 months)
Oversaw order accuracy and addressed associate questions in a timely manner, effectively correcting shipping issues. Monitored UPH, tracked downtime, and released over 30,000 orders daily to meet SLA.
Warehouse Associate
Quiet Logistics
Dec 2020 - Present (4 years 6 months)
Picked and packed over 100,000 orders using RF scanners and 6Rivers Chuckbots, performing quarterly cycle counts. Efficiently packed orders with accuracy and quality controlled inbound/outbound inventory.
Customer Service Representative
Circle K
Oct 2017 - Present (7 years 8 months)
Promptly assisted customers and managed POS systems, supervising store cash handling and inventory control. Assisted customers with lottery purchases and maintained gas pumps.
Host/Server
Casa Maya
Jun 2016 - Present (9 years)
Welcomed guests and provided professional customer service, supervising front desk operations. Promptly gathered food orders, oversaw quality control, and maintained establishment cleanliness.
Cashier/Baker
Jack's Donuts
Oct 2014 - Present (10 years 8 months)
Baked and decorated donuts, ensuring all baked products met company standards. Prepared and distributed coffee/smoothies, fulfilled customer orders, and managed inventory control.
Education
Degrees, certifications, and relevant coursework
Carmel High School
High School Diploma, General Studies
Completed high school education, gaining foundational knowledge and skills across various subjects.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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