DESTINY BONILLA

Aided in ensuring event setup, decor, and preparations align with client specifications. Delegated organizational tasks and checklist items while interacting with clients, attendees, and internal team members.

Oversaw multiple project boards and task delegation across active workstreams. Partnered directly with the founder to resolve time-sensitive priorities and led refinement of operational systems and design collaboration.

Led resident communications across a 1,300-unit property through newsletters, memos, announcements, and surveys. Served as primary escalation person for resident concerns and managed community event logistics.

Managed resident inquiries across Microsoft Dynamics CRM (REX), online chat, and direct communications. Processed rental checks, tracked work orders, and served as second point of contact for residents and internal team.

Welcomed residents and clients, addressing needs or directing to appropriate departments. Supported daily operations including phones, check collection, digital filing, and work order submissions, using Yardi for resident lookup.

Managed 25+ appointments daily including check-ins, follow-ups, and rescheduling. Maintained detailed client profiles using CRM, oversaw online pickup and shipment requests, and supported in-store bridal events.

Coordinated backend scheduling for studio and styling sessions for events and music video productions. Served as secondary point of contact for communications between artists, contractors, and label leadership.

Oversaw brand marketing efforts through social media engagement and opportunity research, maintaining outreach lists for vendors, brands, and influencers. Coordinated backend logistics for fashion showcase and conducted email communications with press kits.

Styled clients through personalized consultations, including preference discovery, accessory pairings, and measurements. Built rapport through adaptability and active listening, managing emotionally sensitive information professionally.

Pursued a Bachelor of Science in Textile Development & Marketing, completing all but a few credits.