At SDI Presence, I coordinate device lifecycle requests across client stakeholders in an enterprise environment supporting 3,000+ end users. I oversee equipment handoffs across deployment, returns, shipping, inventory records, and warehouse operations.
I designed an Excel barcode-scanning workflow that extracts FedEx tracking numbers and matches shipments with user and ticket information. I also planned status and workload reporting to address accumulating returns.
I guide and train a 10-person technical team, prioritizing work and resolving blockers. Earlier at SDI Presence, I coordinated receiving, shipping, equipment returns, inventory audits, and FedEx logistics; as a Network Technician, I prepared and deployed end-user equipment.
