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Aaron Spoonts

@aaronspoonts

I improve IT operations, workflows, and technical systems for users, teams, and growing organizations.

United States
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What I'm looking for

I’m looking for operations, product support, UX, or creative technology work where I can connect users, systems, and teams to make complex tools more reliable, usable, and easier to support.

I owned enterprise IT systems at Conveyors Inc., leading an ERP transition to Sage 100, expanding virtualized Active Directory infrastructure, and building IT roadmaps, documentation, and training from scratch.

I contained an Akira-style malware breach within 48 hours with an EDR partner, restoring operations before data was compromised. I also reduced vendor and service-contract costs by 45–56% and hardware acquisition costs by 28% without reducing capability.

At ReturnPro, I progressed from T1 Technician to Technician Manager within two months and built an electronics repair department for a high-volume reverse-logistics operation. I hired and trained technicians, established KPIs and SLAs, standardized repair and reporting processes, and improved operational visibility across teams.

Through my independent consulting practice, I’ve solved complex hardware, software, audio-production, creative-tool, and electronics challenges since 2010. I’m focused on making complex tools and workflows easier to use, support, and rely on.

Experience

Work history, roles, and key accomplishments

Freelance | Self-Employed logoFS
Current

Technical Consultant

May 2010 - Present (16 years 3 months)

Sustained an independent technical consulting practice across a broad range of industries and environments, developing cross-domain fluency in electronics, audio engineering, digital production, creative tools, IT systems, and hardware repair.

Diagnosed and resolved complex technical issues across hardware and software environments, frequently working with unstructured problems, limited documenta

Conveyors Inc. logoCI

IT Operations Manager

Oct 2022 - Feb 2026 (3 years 4 months)

Owned enterprise IT systems and technical operations for a multi-department manufacturing environment in direct support of the Director of Business Operations, expanding an existing virtualized AD environment through infrastructure growth, VM orchestration, vendor coordination, and full IT roadmapping.

Led full ERP transition from GlobalShop Solutions to Sage 100 including custom reporting, workf

ReturnPro logoRE

Technican Manager

Jan 2022 - Oct 2022 (9 months)

Progressed from T1 Technician to Technician Manager within two months, assuming leadership over the team and lead I had originally reported to.

Built and scaled an electronics repair department within a high-volume reverse logistics environment, hiring and training T1–T3 technicians and appointing department leads while establishing operational structure, workflows, and performance standards from

Education

Degrees, certifications, and relevant coursework

CG

Coursera / Google

Google Data Analytics Professional Certificate - In Progress

CG

Coursera / Google

Google UX Design Professional Certificate - In Progress

UE

University of Texas at Arlington Continuing Education

Web Design Professional Program - In Progress

UE

University of Texas at Arlington Continuing Education

Adobe Professional Certification Training / Certification - In Progress

Photoshop, Illustrator, InDesign, PremierePro, Animate

CS

Conservatory of Recording Arts and Sciences

Vocational Diploma, Sound Engineering / Music Business

2009 - 2010

Formal training in audio engineering covering signal flow, recording techniques, and studio operations using both digital and analog equipment. Coursework included microphone selection and placement, multi track recording, editing, and mixing in professional DAWs such as Logic Pro and Pro Tools, along with hands on work with analog consoles and tape machines. Additional focus areas included game a

Tech stack

Software and tools used professionally

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