At Raytheon, I led a six-person Digital Technologies team supporting day-to-day IT operations for more than 1,200 users and approximately 1,400 technology assets.
I developed a PowerShell process to collect endpoint details and implemented Track-It, replacing spreadsheet and physical-touch tracking with automated device reporting and improved visibility.
I supported Windows Server, Active Directory, DNS/DHCP, endpoint systems, remote access, network connectivity, and enterprise applications. I also prioritized ServiceNow incidents and served as an escalation point for complex operational issues.
As IT Specialist at Raytheon, I supported PC and server deployments, application support, and troubleshooting. I also maintained IT procedures and supported SQL database administration and technology deployments.
