Desmond Dessta
@desmonddessta
Dedicated management professional with expertise in operations and administration.
What I'm looking for
I am a dedicated and seasoned management professional with extensive experience in media, operations, and administration. Over the years, I have successfully revamped value chain processes and operational procedures across various sectors, including banking, hospitality, and media. My data-driven approach and focus on results have enabled me to drive growth through analytics while optimizing artificial intelligence and customer experience technologies.
In my recent role as Operations/Admin Manager at Babcock University, I managed daily office operations, ensuring smooth workflow and efficiency. I supervised staff activities, facilitated communication between back-end operations and clients, and cultivated positive relationships with both clients and team members. I firmly believe that a happy and well-motivated team is a winning team, and I have consistently implemented bonding initiatives to enhance team dynamics and communication.
Experience
Work history, roles, and key accomplishments
Operations/Admin Manager
Babcock University (Smol Efik Pots LTD)
Jan 2021 - Jan 2024 (3 years)
Managed daily office operations, ensuring smooth workflow and efficiency. Supervised staff activities, facilitated communication between operations and clients, and cultivated positive relationships.
Relief Teller/CCO
Access Bank PLC
Dec 2020 - Jan 2021 (1 month)
Provided exceptional customer service, resolved customer conflicts, processed cash transactions, and operated ATMs while maintaining a high level of professionalism.
Program Manager
Opay
May 2019 - Sep 2019 (4 months)
Streamlined operations through meticulous record-keeping and process improvement. Enhanced customer satisfaction by prioritizing service delivery and implementing proactive conflict resolution strategies.
Education
Degrees, certifications, and relevant coursework
Babcock University
Bachelor's Degree, Biochemistry
2010 - 2017
Bachelor's Degree in Biochemistry. Managed daily office operations, ensuring smooth workflow and efficiency.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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